Hi. I am new to SN. I am running an Ansible automation playbook. It connects from a remote host via an API. The playbook is straightforward. 1) Create a change request. Cache its number in memory for subsequent steps to re-use.2) Close the change re...
Hello.Can any body explain to me please - as simple as possible - how the calculation is done?RISK = 60. Why?EPPS score:Modified Severity: I have default risk calculator:Please advise.BRDom
Hi. I am new to ServiceNow. Please help.I need to create a CR in a PDI via an API. The creation attempt takes place in an Ansible playbook. The user is "admin". This user can create CRs and upload attachments in the Web URL for the PDI by clicking th...
I am trying to display the count operating systems using a single score data visualization type on a platform analytics dashboard. My data source is the cmdb_ci_server table but when I choose the 'count distinct' as the aggregation, I do not have a w...
Hi,I have just started exploring the SIR and VR applications for an internal company assignment. I have several questions/doubts as I go through the tables, sample data, product documentation etc..For ex:1. When are child incidents created? If parent...
Thanks in Advance
Hello Community, I’m working on creating an ACL that grants a group access only to the parent Security Incident (SIR) of a Security Incident Task (SIT) assigned to that group.Currently, the group has only the sn_si.external role, which allows them to...
Something is affecting the speed of our ISG integration in PROD. I have doubled the data sources and templates.DEV = Zurich version, plug in 1.2.5STAGE = Yokohama version 1.2.2PROD = Yokohama version 1.2.2 DEV & Stage are fine. PROD is slow as hell, ...
Hi, I am trying to upload an attachment in the incident table using API. But I am getting below error: status: failure The remote server returned an error: (403) Forbidden. message: Operation Failed detail: ACL Exception Insert Failed due to security...
I want to create a report that give me the average time for Catalog Task tickets (with Short Description contains Deployment) from Created to Closed. (I am not a developer and cannot script, so I am limited to the condition filter options.)
Hi everyone,We are currently evaluating ServiceNow Vulnerability Response (CR) and have integrated it with Qualys, which has imported around 1,000 IT vulnerabilities into our instance.I would like to filter all vulnerabilities based on a CVE pattern,...
Hello.I have a question to VR Qualys experts. We have encountered an issue where the Qualys Integration "Qualys Comprehensive Host Detection Integration" ends processing VITs that were opened correctly end then closes all of the VIT's in the instance...
Vulnerabilities are active in Qualys for below Cl's but there are no open VIT records for those detections.
Qualys host detection daily job completing with Substate status Failed. For past couple of days our daily host detection job is not able to ingest all of Qualys data into Snow Vulnerability Response module. Qualys Import Source Substate failed comes ...
Hi guys, I would like do know what kind of cryptography is used in service now? Tks.
