Multi-factor authentication with Email

[ChrisF7]

Hi,

As an admin, I want to make Multi-factor authentication with Email available for all users in our instance.

I've read Multi-factor authentication with Email and Configure Email as MFA factor and tested using a test non-admin user account but the option for MFA with email OTP doesn't appear for the user.

This is after setting the policy - Display Email OTP as an MFA Factor Policy, to Active.

I want all users to have the option to MFA with email, but I'm not clear whether I need to add Policy Inputs for this to work - if so, what should these be? (I don't think the article is clear enough of this.)

As I say, I want all users to be presented with the MFA with email option in the list of MFA options when they are setting up MFA for the first time.

Any help would be much appreciated.

Thanks,

Chris

[Ankur Bawiskar]

@ChrisF7 

check this

Email as an MFA factor 

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[Ambuj Tripathi]

To get the email OTP option on the setup page, there are only two conditions - user should have email address in the email field of sys_user table and user's notification should be enabled (user.notification = 2).

As you want to show Email to all the users, you don't even need to even setup or enable the Email Factor policy. It should be available to all the users by default.

[M Iftikhar]

Hi @ChrisF7, 

To enable Multi-Factor Authentication (MFA) with Email for all users in your ServiceNow instance, you need to configure the 'Display Email OTP as an MFA Factor' policy and associate it with the appropriate authentication policy context. Since you want this to apply to all users, you do not need to add specific Policy Inputs like roles or groups. Instead, ensure the policy is active and correctly linked within the MFA context of the adaptive authentication settings. This will present the Email OTP option to all users during their initial MFA setup.

For detailed steps, you can refer to the official ServiceNow documentation on configuring MFA with email:

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/integrate/authentication/concep... 

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.