I have a general question regarding HRSD improvement opportunities. Does anyone have any research and/or recommendations for improving HRSD incident triage, intake, workflow standardization, and automation? ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello folks... Is anyone using the CHG Success Scorecard feature? And if so, did you remain OOTB or did you customize to account for the CHG scenarios? Thanks... Warren ... View more

Don’t miss the ServiceNow Put AI to Work Summit Dallas, happening September 9–10, 2025!   Join us at the Irving Convention Center on September 10th for a free, action-packed day featuring hands-on demos, real-world success stories, and a preview of what’s coming in the ServiceNow product roadmap. Discover how AI is transforming work and powering innovation across industries.   During the event, you’ll experience Attend a visionary keynote on the future of ServiceNow and the transformative influence of AI on the industry Breakout sessions filled with practical insights and success stories 360 Exchanges, interactive, small-group forums where customers and ServiceNow experts share outcomes, challenges, and best practices Opportunities to network with peers and thought leaders We’re also offering Learning Labs on September 9th, a full day of hands-on workshops led by experts to help you deepen your technical skills and get even more from your ServiceNow investment. Get ready to exchange ideas with innovators, learn something new, and discover how the world works with ServiceNow. Please let me know if you have any questions about ServiceNow Summit Atlanta. Register here   Irving Convention Center | 500 W Las Colinas Blvd., Irving, TX 75039 ... View more