Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello SNUG Members! We're excited to be hosting the in-person New England SNUG Meeting on Thursday, October 2 nd at Top Golf Canton.  Sponsored by NAVISITE (Part of Accenture).   We've got a fantastic agenda planned for the day! If you'd like to invite additional members of your team, please have them [register here].    Parking is complimentary and available at Topgolf. AGENDA:   Morning Optional Workshop (Please bring a fully charged laptop for this session) 9:00am | Workshop Check-in  9:30am – 11:15am | Optional Hands-On Lab: How to use Process Mining to identify process improvement opportunities, Dan Grady, ServiceNow SNUG 11:30am – 12:30pm | SNUG Registration & Networking Lunch  12:30pm – 12:35pm | Welcome & Agenda Review, Glenn Goldman, Steering Committee Leader 12:35pm – 1:00pm |AI Control Tower Overview, Andrew Vesay, ServiceNow 1:00pm – 1:30pm | Security Operations - Make Vulnerabilities Go Away, Walter Owens, ServiceNow 1:30pm – 2:30pm | Sponsor presentation: Automate First, Mature Faster: Your AI Readiness, Journey,Vickie LeRoux & Al Calabrese,  Navisite, part of Accenture 2:30pm – 3:00pm | Networking Break 3:00pm – 3:30pm | Zurich Release Update, Anne Cabrill,  ServiceNow 3:30pm – 4:00pm | Customer presentation: ServiceNow Certificate Management: Field Flipping Bug Discovery and Fixes, Selva Arun UMass Memorial Health 4:00pm – 5:00pm | Top Golf Experience & Reception Special Thank you to our sponsor: NAVISITE , Part of Accenture  REGISTER NOW!   PLEASE NOTE: Due to SNUG Guidelines the partner attendance at SNUGs is limited to the sponsoring partner only. Any non-sponsoring partners registration will be canceled and notified   ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

The event bringing AI breakthroughs to life!   AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit Boston and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.    From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.    Date: Thursday, March 20th  Location: Boston Convention Center | Boston, MA   Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs! Join our experts the day prior to the Summit on Wednesday, March 19, 2025. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers. Save your Seat today! REGISTER NOW ... View more