Hello Kentucky SNUG Community!   We're just about two weeks away from the Kentucky SNUG on Thursday, November 6th, hosted by our customer Lexmark, A Subsidiary of Xerox Corporation. This is just a friendly reminder that it is not too late to register! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. We have the full agenda below!     Date: Thursday, November 6, 2025 Time: 11:30 am – 3:45 pm ET (Optional pre-SNUG workshop starts at 10:00 am) (SNUG followed by Happy Hour) Location: Lexmark, A Subsidiary of Xerox Corporation HQ | Lexington, KY   Register Here: https://rsvp.servicenow.com/kentuckysnug2025   EVENT AGENDA​   9:30am-10:00am | Check in & Networking   10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities  11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Overview  12:20pm – 12:50pm |What's new in Zurich, ServiceNow  12:50pm – 1:20pm | Platform Analytics Experience, Lexmark, a Subsidiary of Xerox Corporation  1:20pm – 1:45pm | Platform Analytics Migration, VividCharts and Lexmark  1:45pm – 2:10pm | Networking Break/ Lexmark Customer Engagement Center Tour  2:10pm - 2:35pm | AI Readiness, GlideFast  2:35pm - 3:05pm | Customer Presentation  3:05pm - 3:35pm | AI control tower for managing your AI assets across your enterprise, ServiceNow  3:35pm – 3:45pm| Closing Remarks  3:45pm – 5:00 pm | Offsite Networking Reception   We're looking for customers to present! If you are interested in sharing a 30 minute presentation, please contact karen.canavan@servicenow.com.   We look forward to seeing you! ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello Kentucky SNUG Members!     We're excited to be hosting the 2025 Kentucky SNUG, on Thursday, November 6th in Lexington. Special thank you to Lexmark, a Subsidiary of Xerox Corporation for hosting the event.   We’re currently looking for customer presenters for this event! If you’re interested in presenting, please email Karen Canavan at karen.canavan@servicenow.com or complete this brief SNUG Planning survey to share the topics you’d like to see covered, or to express your interest in presenting.      Thank you to our SNUG sponsors, GlideFast and VividCharts.   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.     There will be an optional How to use Process Mining to identify process improvement opportunities workshop prior to the SNUG at 10:00 AM.    AGENDA (subject to change)   9:30am-10:00am | Check in & Networking   10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities  11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Overview  12:20pm – 12:50pm |What's new in Zurich, ServiceNow  12:50pm – 1:20pm | Platform Analytics Experience, Lexmark, a Subsidiary of Xerox Corporation  1:20pm – 1:45pm | Platform Analytics Migration, VividCharts and Lexmark  1:45pm – 2:10pm | Networking Break/ Lexmark Customer Engagement Center Tour  2:10pm - 2:35pm | AI Readiness, GlideFast  2:35pm - 3:05pm | Customer Presentation (Topic TBD)  3:05pm - 3:35pm | Workflow Data Fabrics, ServiceNow  3:35pm – 3:45pm| Closing Remarks  3:45pm – 5:00 pm| Offsite Networking Reception   Register now to secure your space!      We look forward to seeing you there!   ... View more

Hello Kentucky SNUG Members!    Get excited! The next Kentucky SNUG will be on Thursday, November 6th, at Lexmark, A Subsidiary of Xerox Corporation Headquarters in Lexington!   We are looking for customers who want to present! You can reach out to me by replying to this article or email me at karen.canavan@servicenow.com. The SNUG Customer Participation Guide provides detailed information about various ways customers can participate in the SNUG!    Please take a moment to complete this brief SNUG planning survey we created to gather your input on presentation and workshop topics. Stayed tuned for a registration page in the coming weeks!  ... View more

  Hello Kentucky SNUG Community!   We are in the process of planning the next SNUG meeting in Lexington, Kentucky for early November and are looking for a ServiceNow partner to sponsor! All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.   Here are some of the benefits of sponsoring the SNUG: 30 minutes at the SNUG meeting to present a customer case study or use case Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members Logo on email invitations and community Exclusive partner representation at the event   Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events ... View more