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Make Assignment read only based on the form selected

DSV22
Tera Contributor

Hi

 

Want to make the Assignment group read only when a catalog item selected and for admin it should be editable

 

can anyone help me with this 

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @DSV22 

 

Not sure what is your exact requirement but to make field read only you can use UI policy and for admin part you can use BR or ACL

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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HI @Dr Atul G- LNG 

 

Requirement: I have Record Producer named Service Application when I use the form and raise an incident then the assignment group should be read-only, but for the admins it should remain the editable.

 

I belive the requirement is clear now.

Can you please suggest me how this willbe possible.

Hi @DSV22 

 

You want to make this field read-only at Native view right?

 

Try this way

 

AGLearnNGrow_0-1726074575862.pngAGLearnNGrow_1-1726074587796.png

 

 

@Sandeep Rajput  @Community Alums correct me if i m wrong.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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HI @Dr Atul G- LNG 

I tried with the above conditions but Not working