I am looking to see if anyone has done any integration of their ServiceNow instance to Mitel phone system? We would like to see if there is an integration so that we can post call information into a dashboard on our servicedesk.
Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...
Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...
Hi,While running the ATF i am getting the error message. Please help me out how to troubleshoot the same.Thanks,
Hi team, is it possible to replace attachment icon with drag and drop attachment functionality on the catalog form/ record producer form?
Recently our instance got upgraded from Eureka to Geneva.After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.I tried running the service after however getting...
Hi team,I have created a new catalog in that i have created one multiple line text and added default value then i have created one ui policy when condition is satifies variable is visible but default value is showing as empty in catalog form, can you...
We need to create an inbound flow to update existing cases from emails that have been fwd that also contain the case number in the subject and the water mark, how do we configure this. Also we already have an existing flow to create a new case from e...
Hi All, Any one has any lead to any documentations where I can find the detailed explanation of the Performance Statistics fields generated after Performance Comparison ?
How can i convert the Any date format mm-dd-yyyydd/mm/yyyydd-mm-yyyydd.mm.yyyyyyyy-mm-dd to yyyy-mm-dd. I have a date field in catalog item form whatever the date format is user selecting it needs to be set in " yyyy-mm-dd". In ServiceNow us...
Is there a Change Calendar to see all changes at a daily,weekly and monthly view? I keep seeing articles on a change conflict calendar, but it is not visible to me. We currently do not have an CIs imported, I am wondering if that is the issue.
Hi Team,Please suggest a best practice to trigger an email to users for the selected records from list view using UI actions. Example : when multiple records selected and UI action 'Send reminder' should send email to the assigned to users for the se...
When the incident moved to closed all the child incidents also moved to close.
Hello,I need to set up a notification where the recipient should be either the "Assigned to" user or the "Assignment Group" if no user has yet been assigned.Could someone guide me on how to configure this condition?Here is what I have done so far:
I have one requirement to add interaction assigned to me same as incident assigned to me in service operation workspace landing pageFor this I have created repeater, container, Donut and Button bare and It looks like thisIt does not show height and w...
