ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

change management

Hello guys ,Actually i have create a custom model as same as the normal , i need the ask for approval, for that i created a change approval policy , with the inputs as the change_request and model as my custom model .then also i created decisions and...

sriramsin by Tera Contributor
  • 359 Views
  • 3 replies
  • 0 helpfuls

How to hide New button on Related List in workspace

I tried multiple community solutions, but they did not work for me. I need to disable the New button for two related lists on the Incident record in Workspace:Child IncidentChange RequestsFor the Child Incident related list, I went to the sys_declara...

IAmIshan_0-1770911433412.png IAmIshan_1-1770912040492.png IAmIshan_2-1770912370470.png
IAmIshan by Tera Guru
  • 580 Views
  • 4 replies
  • 0 helpfuls

UI Policy Not Hiding Fields Properly

Hello,I am currently setting up a catalog item, and I need certain fields to be displayed depending on the user’s selection.My goal is for only the Choice field to be visible when the form loads, and for the conditional variables to appear afterward ...

ADJARATOUT by Tera Contributor
  • 689 Views
  • 6 replies
  • 0 helpfuls

Resolved! Knowledge article template selector Configuration

I need to change the order and rename the items in the Article Template selector for kb_knowledge. In the current version, I can do this by clicking the Edit Interceptor button and rearranging the order and names. However, these changes do not apply ...

YunusShadman_0-1767879535222.png YunusShadman_1-1767879581437.png
YunusShadman by Tera Contributor
  • 1068 Views
  • 5 replies
  • 2 helpfuls

Service Portal - Record Produer

I have a requirement: As soon as user attaches file in out of the box attachment, then data in the file should be stored in a variable which is multi line text. 

sharvilSheth1_0-1770966031570.png

Resolved! Predictive intelligence is not working

I have a very simple use case of predicting the category on a change form on the basis of short_description. It was working fine but suddenly I see no category being predicted. Error - - Malformed URL. Any quick help is appreciated.

find_real_file.png

Update default values on a self-service Incident

Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.

BenjiP by Tera Contributor
  • 400 Views
  • 3 replies
  • 1 helpfuls

Resolved! In which cases can we use the role "Nobody"?

Hello everyone! I have seen, that there's a role in the Base system roles, that is call "Nobody" and it has a warning message that sais: "Applying the nobody role may be irreversible if applied to some important system functions." and the description...

Resolved! GlideSecurityManager and Service Portal

Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...

find_real_file.png

change

Hi, I have created  new change model as same as the normal, and i need to send the approval to assignment group and a custom group, then i have created flow using the ask for approval for change the state access to authorize. For that , they said lik...

sriramsin by Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls