We're excited to announce that the next ServiceNow User Group (SNUG) in-person meeting is taking place in Dublin on Wednesday 10th June at the iconic Guinness Storehouse.   This half-day SNUG will bring the ServiceNow community together to connect with and hear from fellow ServiceNow users and topic experts. Whether you're just starting your ServiceNow journey or looking to deepen your expertise, this meet-up is the perfect place to grow your network and your knowledge.   Why attend? Learn from real-world user experiences Get exclusive updates from ServiceNow experts Engage in thought-provoking roundtable discussions Network with like-minded professionals Register now to secure your place and stay in touch with the agenda as it builds over the coming weeks.   If you are interested in sharing your ServiceNow user journey & experiences at this meet-up, we'd be keen to hear from you — please email Liz Hartley.   Also coming up —SNUG Main Meeting in London, 2nd July Are you or your team interested in joining us in London too? We've also announced our next SNUG Main Meeting, taking place on 2nd July at Together 88, London. For more information and to register, click here. ... View more

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows.  We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.   Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Turn AI ambition into action. Join us at ServiceNow, 60 Dawson Street to discover how ServiceNow unifies AI, data, and workflows across your business.   Customer Experience Transformed Learn how organisations are cutting quote times by 40% and resolving cases 7x faster with ServiceNow's unified CRM approach that breaks down silos and leverages AI intelligently.   Autonomous IT Delivered See AI agents handling routine operations, resolving incidents faster, and improving efficiency—freeing your teams for strategic work.   Plus: inspiring keynotes, industry-specific sessions, customer success stories, and practical strategies you can use immediately.   Register now   Are you or your team interested in the ServiceNow AI Summit London on 10 th March too? If so, click here for more information. ... View more

Are you or your team interested in UK SNUG Meetings too? If so, we’ve just announced our next SNUG Main Meeting in Leeds on 25 th February, for more information click here. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more