Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hi all SNUG member, this is the Lab Guide. ... View more

Hi everyone, As a tech company based in Shanghai, China, we would like to use ServiceNow, but since there is no official support in the mainland, we are stuck in this decision. Does anyone have any experience or suggestions on this?   Thanks a lot, Onur ... View more

Hello SNUG Members! If you are planning to attend Knowledge this year, I hope you will visit me at the Expo in the Community area! Grab your SNUG ribbon! Visit the Meetup Pavilion Take part in the Hackzone Learn about ways to engage with the SNUGs! The community area will have many fun and engaging ways to interact and learn. If you have general questions about attending Knowledge, please post it on the Knowledge Forum. Our events team replies to questions posted to ensure you have all the information you need. You can still purchase your ticket for Knowledge today by registering to attend. I hope to see you there! Tracy O’Brien - ServiceNow ... View more

Has anyone attempted to manually /with the aid of scripts carry out discovery on Ali-Cloud, including event based discovery?   If so, do you have any tips on how to proceed? ... View more