We're submitting applications for branded app publishing to iOS and Android app store, both vendors require test credentials where the reviewers can launch the app and validate the content. We have MFA Microsoft authentication launching for our user...
In NOW Mobile APP, under My Requests when i open any Incident, will have two tabs - 'Details' and 'Updates'. If i add attachments to the incident and click on the same in Updates Tab, attachment is getting previewed in a new screen and able to share...
Dear Friends,I’m looking for some help in Mobile Development.I have a scoped application and 3 record producers for that app that will create records on custom table. I would like to create options for those record producers that users can submit th...
Hi All,We have enabled biometrics in now mobile app, though the android phone support face id recognition now mobile is not giving option for face id. Could anyone confirm if now mobile app on Android phone will give option for face id to unlock the ...
Can an agent login to Mobile Agent app if in no network area/airplane mode ?
Hello Team, We submitted Android app request to ServiceNow. ServiceNow provided a build to download the app for testing. When we try to download the file, It downloads as 0bytes. We tried below steps as well, Still the issue is not resolved "To fix, ...
Hi All, Our users will be confused with the way mobile login works. We would like to resolve this by: 1. Having the External Login Prompt be the default, so the user does not have to click on External log in. 2. Customizing the above prompt to mak...
How long does the mobile keep the SSO session active? Is there a timeout? Can it be configured to keep you logged in even though you exit the app. Does this apply the same for apple/Android?
Hello, I am working with Mobile Agent application. I have created action to create new incident, but reference qualifiers do not work on mobile view. For example for Affected CI field. For my understanding reference qualifiers should work on mobile v...
Hi! When I create a URL function with a link that is different from http://domain.com (for example, targetapp://parameters), I'm allowed to save the function. However, when I try to launch the action from the Agent mobile app, I get a message that re...
I have a problems in my personal instance for user having customer_admin role (external CSM) to access the Now Mobile app. Using android i get a blank page, using IOS I have a page and the user seems authenticated but can't do anything and doesn't se...
Hi everyone, in my ServiceNow instance I'm using Single Sign On for the authentication, but I need to disable the SSO just when I'm logging into the mobile App. Is this possible?
Hi All, does anyone know how I can block to connect on the normal Mobile Now App or Mobile Agent? I want that every user in our company to install only the Intune app but if someone install the other one without intune, is there a way to restrict ...
Hello all, We are trying to setup an auto logout feature for the Now Mobile app. We would like end users to have to re-authenticate every X days for security requirements and such. It would appear that for the Classic and Agent mobile apps, there ar...
Is there a way to prevent users from accessing our ServiceNow instance from a personal device. I am aware that we cannot prevent users from downloading from the apple/google stores; however, I am curious how we would limit a user from logging in to ...