#ServiceNow #Discovery provides organizations with powerful capabilities to fully inventory and manage F5 Big-IP devices, enabling the rapid identification of devices, associated vulnerabilities, and mitigating risk exposure. This is crucial, given recent incidents of source code and vulnerability leaks.   Why Comprehensive F5 Discovery Is Critical Attackers recently exfiltrated files containing F5 BIG-IP source code and details on undisclosed vulnerabilities, increasing the urgency for organizations to know exactly which F5 assets are deployed, what software versions they run, and which are at risk. Regulatory bodies like CISA have issued directives mandating organizations to proactively track, patch, and mitigate F5 device exposures.   How ServiceNow Discovery Identifies F5 Devices Discovery Patterns: ServiceNow Discovery pattern can scan for F5-specific devices and can discover the hardware appliances and virtual editions running BIG-IP by protocol-based queries. Refer to load balancer discovery from docs.servicenow.com.      Software Information Collection: Discovery captures BIG-IP firmware and software version, module details, and licensing via SNMP, HTTPS/API, or SSH-based commands, integrating with the CMDB for device lifecycle management. Vulnerability Mapping: By centralizing current software versions, configs, and patch states, ServiceNow links discovered F5 devices to relevant vulnerability and advisory databases—including known CVEs listed by F5 and CISA—prioritizing assets that require immediate attention   Key Benefits for Customers Holistic Visibility: Customers gain a unified view of all F5 assets across on-premise and cloud environments, eliminating shadow IT and overlooked devices. Automated Risk Tracking: Persistent monitoring ensures rapid detection as new vulnerabilities are published, automating risk scoring and reporting for all F5 deployments. Compliance and Response: Enables compliance with directives (e.g., CISA ED-26-01) by demonstrating discovery, assessment, and remediation of affected devices. Targeted Mitigation: Prioritizes patching and configuration updates only for exposed or at-risk devices, minimizing disruption while rapidly reducing attack surface. Best Practices for Using ServiceNow Discovery with F5 BIG-IP Configure credentials for F5 discovery on all network segments. Schedule automated scans and link results to CMDB for asset and lifecycle tracking. Enable integration with vulnerability feeds so software version data triggers alerts about exposures to newly announced threats. The ServiceNow Vulnerability Response solution can automate the CVE match with the affected hardware and software versions.  Regularly report device inventory and patch status to compliance stakeholders and security operations teams. With robust ServiceNow Discovery, customers can stay ahead of attackers, automate asset tracking, and continuously assess risk related to F5 BIG-IP devices ... View more

Join us for the Mastering IT Investment Management Workshop for Public Sector, presented by your ServiceNow team.   During this session, we'll explore Enterprise Architecture and Asset Management to understand how ServiceNow can help agencies gain visibility into CPIC investments, IT assets, make informed technology decisions, and improve operational efficiency.   Topics will include: ServiceNow’s Enterprise Architecture solution ServiceNow’s Software, Hardware & Cloud Cost Management solutions How ServiceNow’s Enterprise Architecture and Asset Management capabilities can help improve CPIC reporting, drive operational excellence, optimize costs, ensure compliance, and reduce risks across your investments. How ServiceNow’s platform provides comprehensive visibility into your IT asset portfolio, allowing for detailed insights related to capabilities, services, applications. How integrated tools empower agencies to manage more effectively, ensure compliance, and make informed technology divestment decisions. A live, end-to-end demo showcasing ServiceNow’s Enterprise Architecture & Asset Management connected capabilities.         ... View more

Join us on Thursday, November 6 th  for the Strategic Portfolio Management (SPM) Workshop for Public Sector, presented by your ServiceNow team.   During this session, we'll explore how agencies can leverage SPM to respond to changing priorities by continuously aligning their strategies to working investments.   Topics will include: Strategic Planning, Project Portfolio Management (PPM), and Agile Development. A live, end-to-end demo showcasing SPM’s connected capabilities. New features and best practices for seamless implementation.   ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

The Department of Defense (DoD) relies on the Planning, Programming, Budgeting, and Execution (PPBE) process to turn strategy into funded capabilities. Increasingly complex missions, distributed data, and multiple stakeholder requirements make coordinated, timely decision-making more challenging. Modernizing PPBE execution offers an opportunity to enhance visibility, streamline processes, and better align investments with strategic priorities.   ServiceNow’s Strategic Portfolio Management (SPM) helps DoD leaders meet these challenges with a centralized, AI-enabled platform that links strategy to outcomes.   With SPM, DoD leaders can:  See the full picture – gain real-time visibility across domains from cyber to logistics for better Program Objective Memorandum (POM) decisions.  Adapt with agility – model scenarios, reallocate funds, and reprioritize investments as missions and threats evolve. Strengthen transparency – produce clear, fact-based reports on fund requests, allocations, and spending to simplify budget explanations and support accountability.   Align to mission – link programs, risks, and outcomes directly to the National Defense Strategy, ensuring every dollar advances readiness and deterrence.  This session explores today’s PPBE challenges and demonstrates how ServiceNow SPM improves agility, accountability, and mission impact for Government leaders to make strategic decisions. From capturing program requests to tracking execution performance, discover how a unified digital AI platform enables collaborative planning, sharper investment decisions, and stronger mission outcomes.    Don't miss out - Register Now!   ... View more