Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

I am trying to service map some applications. Getting the error message “SSH authentication failed. Verify that credentials have been correctly defined for host. “ This is my first time tying this. Tried to discover same devices using quick discovery, it works but not works via "Service map discovery". Confirmed the credentials and other settings in the ServiceNow. Also checked the capability in MID servers. Any suggestions please. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

We look forward to seeing you next week at the Cleveland SNUG at the KeyBank office on March 25th! Please see below for event details:    Agenda:  9:30am – 10:00am Breakfast and Check-in 10:00am – 11:30am  Optional Workshop – Citizen Development Leading Practices | Dave Lauer, ServiceNow 11:30am – 12:30pm SNUG Registration, Lunch and Networking 12:30pm – 1:00pm Customer Presentation - ServiceNow Journey with Now Assist and AI | Sunil Tulyani, Rick Noble, Eaton Corporation 1:00pm – 1:30pm ServiceNow Presentation - Platform Analytics | Dan Kane, ServiceNow 1:30pm – 1:45pm BREAK 1:45pm – 2:15pm Customer Presentation- ServiceNow Implementation and Custom App Use Case | David Kilmas, KeyBank 2:15pm – 3:15pm Roundtable Discussions on AI, ITSM, HR, ITOM, Customer Service, SPM, Creator, Microsoft Integration, and Security/Risk 3:20pm – 5:00pm Optional: Happy Hour and Networking at The Hooley in Brooklyn, sponsored by Glidefast   Parking: Please park in the lot farther from the entrance in the visitor lot.                       Security: When you enter security, tell them you are here for the ServiceNow SNUG and present a photo ID. You will be given a sticker with your name on it and will be allowed to pass through the entrance over to the cafeteria area.   Looking forward to connecting on site! Please email julia.vitale@servicenow.com with any questions. ... View more