The world works with ServiceNow
ServiceNow leads the cloud computing industry by specializing in digital workflow automation, helping organizations work more efficiently and intelligently. At the core is the ServiceNow AI Platform, which integrates processes, data, and people into seamless workflows. ServiceNow embeds AI at scale—from predictive analytics to generative and agentic AI—so enterprises can automate complex tasks, make decisions faster, and deliver more intelligent, adaptive experiences. By combining workflow automation with state-of-the-art AI, ServiceNow enables responsible, trustworthy adoption of next-generation technologies.
ServiceNow AI Research: shaping the future of work with AI
At ServiceNow, we’re putting AI to work for people. ServiceNow knows agentic AI will define how enterprises work with intelligent systems, moving from passive assistants to active digital coworkers. We believe AI should not just support the enterprise: it should act as an adaptive partner that can continuously learn, plan, and provide meaningful assistance in complex enterprise environments. Our goal: help organizations across every industry transform through intelligent, scalable, and human-centered AI solutions, always guided by trust, responsibility, and impact.
Who we are
Scientists, researchers, and innovators comprise ServiceNow AI Research, a team dedicated to advancing the state of the art in enterprise AI. We push frontier research while keeping real-world applications in mind to ensure that every ServiceNow user benefits from intelligent, scalable, and trustworthy AI-driven experiences. Our mission aligns scientific excellence with business impact, unlocking the next generation of enterprise intelligence.
Our focus
ServiceNow AI Research teams future-proof our AI in a rapidly advancing landscape.
We acquire and reuse context across human and computational layers to enable intelligent communication and to close the loops connecting agent evaluation and agent improvement.
We ensure AI models stay sharp in production through continual improvement, self-learning, memory-based adaptation, and custom small language models tailored to enterprise needs.
We build agents that learn and remember through memory systems, test-time training, and world models, enabling behavior that stays reliable, reusable, and improvable over time.
We assess and address AI-specific risks at the intersection of research and enterprise security, turning threat discovery into guardrails and benchmarks to protect against manipulation and failure.
We build policy enforcement and harness controls that anticipate failure modes and attacks, making autonomous agents safe, secure, and enterprise-ready.
Latest publications
Centering Knowledge Along the Responsible LLM Supply Chain: An Empirical Study & Multi-Stakeholder Taxonomy
. At Computer-Supported Cooperative Work and Social Computing (CSCW), 2026.
Bound to Disagree: Generalization Bounds via Certifiable Surrogates
. At Conference on Uncertainty in Artificial Intelligence (UAI), 2026.
Causal Discovery With Metadata-Informed Latent Types
. At Conference on Uncertainty in Artificial Intelligence (UAI), 2026.
Leadership team
The ServiceNow AI Research leadership team provides guidance and support for our research teams.
Valérie Bécaert
VP of AI Research
Denis Therien
VP of Research Partnerships
Alexandre Drouin
Head of Frontier AI Research
Jason Stanley
Head of Applied AI Research
Christopher Pal
Distinguished Scientist
Our commitment to ethics and open-source innovation
As an AI-native company, responsibility is built into everything we do. At ServiceNow, we believe AI must be developed with fairness, transparency, and accountability, values that guide our work and commitment to building trustworthy enterprise AI. We also dedicate ourselves to advancing AI through open-source contributions, fostering accessibility, collaboration, and continuous innovation within the global AI community.
Fostering community engagement
As part of our commitment to advancing open, responsible, and impactful AI, ServiceNow AI Research team proudly acts as a founding member of the AI Alliance, contributing to global standards through Ecma International. Our team also collaborates with faculty members and grad students in leading universities, including Stanford, University of Toronto, McGill, and Université de Montréal.
We welcome collaboration
We welcome feedback and collaboration from across the AI community. If you’re working on innovative AI research, foundational models, or agent-based systems, we’d love to hear from you, let’s push the boundaries of enterprise AI together.
