Hi @Victor43 , Can you provide more information, is it disabled/hidden? any screenshot will also help

Hi @Stuart Comstiv1 , Did you create a support ticket for this, to me it looks an instance specific issue and not a general issue? please confirm if you have created a ticket, i will follow up internally and check it     Please mark it helpful, if it...

Hi @YotamR  1. If you want to do some customization on SOW landing page without creating variant/duplicating, you may want to check doc - https://www.servicenow.com/community/itsm-articles/configuration-activities-for-service-operations-workspace-in/...

@JLeong can you please share screen shot, i am not seeing this sys_ux_screen record as readonly

Hi @JLeong,  did you try updating (active false) screen record under Related List  https://YourIntance.service-now.com/sys_ux_screen_type.do?sys_id=14c2a4f643b07110377050e01fb8f254