Service Operations Workspace for ITSM

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • ServiceNow® Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.

    Service Operations Workspace overview

    Service Operations Workspace provides a unified interface for IT service agents to manage incidents, changes, requests and approvals. It supports configurable dashboards, list views, and record pages for ITSM and ITOM workflows.

    Service Operations Workspace

    For information about how you can automate and optimize your services and operations using Service Operations Workspace, see Automating and optimizing your services and operations using Service Operations Workspace.

    Get started with Service Operations Workspace for ITSM

    Common tasks

    Use the following links for the frequently performed tasks in Service Operations Workspace for ITSM.

    For information about Service Operations Workspace for ITOM, see Service Operations Workspace for ITOM.

    Helpful resources

    Contact Customer Service and Support