---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Getting started with Service Operations Workspace for ITSM

# Getting started with Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.

Procure the ITSM Standard license or above for ServiceNow
IT Service Management applications.

## Setup journey {#getting-started-sow__section_setup_journey}

1. Procure the ITSM Standard license or higher.
2. Activate the Service Operations Workspace.
3. Configure the [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/e7ZtC_DOx2L6yb5F7yW5rg "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.").
4. Assign the workspace to your agent groups.

## Service Operations Workspace Admin Center {#getting-started-sow__section_bbs_cq4_2cc}

It provides effortless and quick access to manage most configurations in Service Operations Workspace for IT Service Management (ITSM). It also provides centralized control of the instance to admins.

**Related concepts**   

* [Access controls in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Q6ap3AoyM5YBTAlgMkb_WA "You can determine which users can access Service Operations Workspace for ITSM after logging in to the ServiceNow instance or access the Service Operations Workspace for ITSM landing page.")
* [Landing page redirection in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/CrkkC7_ZistMtXv0NzgQTQ "Redirection enables you to automatically route users to the SOW landing page upon login.")  
**Related reference**   

* [Roles in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/YgjezgSonqhHOrxtmy_B7w "You can configure the user access for Service Operations Workspace (SOW) pages using various roles.")
* [Users in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/FonBvOb9i5m~SHez7bNSHA "Users can access various Service Operations Workspace for ITSM pages based on assigned roles and associated service desk groups and audiences.")