---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Getting started with Service Operations Workspace for ITSM

# Getting started with Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Quickly understand how you can implement the essential setup to get started with Service Operations Workspace.

Procure the ITSM Standard license or above for ServiceNow IT Service Management applications.

## Service Operations Workspace Admin Center {#getting-started-sow__section_bbs_cq4_2cc}

It provides effortless and quick access to manage most configurations in Service Operations Workspace for IT Service Management (ITSM). It also provides centralized control of the instance to admins.

**Related concepts**   

* [Access controls in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Q6ap3AoyM5YBTAlgMkb_WA "You can determine which users can access Service Operations Workspace for ITSM after logging in to the ServiceNow instance or access the Service Operations Workspace for ITSM landing page.")
* [Landing page redirection in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/CrkkC7_ZistMtXv0NzgQTQ "Redirection enables you to automatically route users to the SOW landing page upon login.")  
**Related reference**   

* [Roles in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/YgjezgSonqhHOrxtmy_B7w "You can configure the user access for Service Operations Workspace (SOW) pages using various roles.")
* [Users in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/FonBvOb9i5m~SHez7bNSHA "Users can access various Service Operations Workspace for ITSM pages based on assigned roles and associated service desk groups and audiences.")