---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Observability - Dynatrace SaaS

# Service Graph Connector for Dynatrace SaaS {#ariaid-title1}

* Release version: Australia
* 
* Updated June 3, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Service Graph Connector for Dynatrace SaaS to integrate the data discovered by Dynatrace into your ServiceNow instance to support various use cases.  
Important:  
The Service Graph Connector for Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

## Request apps on the Store {#sgc-integration-dynatrace-saas__id_lz5_rv1_p4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-integration-dynatrace-saas__inline-send-to-store}

## Supported versions {#sgc-integration-dynatrace-saas__section_supported_versions}

* Yokohama Patch 11
* Zurich Patch 4
* Australia
{#sgc-integration-dynatrace-saas__ul_wcy_zrq_wtb}

## Use cases {#sgc-integration-dynatrace-saas__section_use_cases}

The following examples describe how you can use the Service Graph Connector for Dynatrace SaaS:

* Maintain an accurate and up-to-date inventory of Dynatrace configuration items (CIs) in the CMDB.
* Automatically build and maintain service topology maps showing dependencies between services, processes, and hosts.
* Link Dynatrace alerts to the correct CI in the ServiceNow CMDB so that incidents inherit the service context, and the correct team is alerted without manual intervention.
* Schedule periodic synchronization of Dynatrace data to keep your CMDB up to date.
{#sgc-integration-dynatrace-saas__ul_use_cases}

## Configuring a connection for the connector {#sgc-integration-dynatrace-saas__section_configure_connection}

Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Dynatrace SaaS using SGC Central](https://www.servicenow.com/docs/gbl3eUvRB5R7_IolxXQDlw "Use the playbook in SGC Central to set up the Service Graph Connector for Dynatrace SaaS and pull Dynatrace data into your CMDB.").

## CMDB integrations dashboard {#sgc-integration-dynatrace-saas__section_cmdb_dashboard}

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs.
You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace SaaS integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb).
**Related concepts**   

* [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")  
**Related tasks**   

* [Configure Service Graph Connector for Dynatrace SaaS using SGC Central](https://www.servicenow.com/docs/gbl3eUvRB5R7_IolxXQDlw "Use the playbook in SGC Central to set up the Service Graph Connector for Dynatrace SaaS and pull Dynatrace data into your CMDB.")  
**Related reference**   

* [CMDB classes targeted in Service Graph Connector for Dynatrace SaaS](https://www.servicenow.com/docs/aXJgYU_7vridDi8nMKknkg "When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.")
* [Data mapping for Service Graph Connector for Dynatrace SaaS](https://www.servicenow.com/docs/MEhlpCwNii3g2QJ~j88wOw "Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).")