--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes # ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Collaborative Work Management (CWM) Australia Release Notes ServiceNow Otto for Collaborative Work Management (CWM) is a generative AI-powered application introduced in the Australia release. It enhances the efficiency and speed of managing collaborative work by integrating AI-driven capabilities within the CWM environment. This application is available for installation via the ServiceNow Store. Show full answer Show less ## Key Features * **Now Assist Formula Generation:** Users can generate formula columns in CWM task lists by describing calculations in natural language, such as calculating the number of days between dates or summing estimated hours for subtasks. This simplifies creating custom task metrics without manual formula writing. * **Now Assist Scrum Task Generation:** Scrum tasks can be automatically generated from user story descriptions and acceptance criteria. This feature can be triggered directly from the story form or inline in the Sprint planning view, providing a relevant set of tasks to jumpstart sprint planning. These generated tasks can be reviewed and customized to align with team workflows. * **Now Assist Panel Integration:** The conversational interface allows users to generate tasks from documents and seamlessly add them to CWM Boards, streamlining task creation and collaboration. ## Activation and Related Features To activate ServiceNow Otto for CWM, customers must request installation from the ServiceNow Store. The AI Admin Hub provides a centralized console to configure and monitor Now Assist applications, including Otto for CWM. This application complements other ServiceNow capabilities such as Collaborative Work Management for planning and team collaboration, as well as Now Assist for enhancing productivity through AI-driven recommendations, self-service, and search improvements. ## What Customers Can Expect * Reduced time and effort in creating formulas and scrum tasks within the CWM environment through natural language inputs. * Improved sprint planning and task management efficiency with AI-generated task suggestions that can be easily tailored to team needs. * A streamlined user experience with conversational AI integration to convert document content into actionable tasks on CWM Boards. * Access to ongoing updates and support through the ServiceNow Store version history and AI Admin Hub tools. The ServiceNow® ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. ServiceNow Otto for CWM is a new application in the Australia release. ## CWM highlights for the Australia release {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights} * Generate formulas for your CWM tasks using a natural language description of a calculation. * Generate scrum tasks for stories based on their context. {#now-assist-for-collaborative-work-management-rn__ul_nt2_m14_23c} See [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) for more information.{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights-2} Important: ServiceNow Otto for Collaborative Work Management (CWM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Australia release {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-new-features} [Now Assist formula generation for CWM tasks](https://www.servicenow.com/docs/access?context=generate-formula-cwm-board-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) : Generate formula columns by describing a calculation in plain language. When adding a formula column to the List view, prompt Now Assist to generate a formula by entering what you want to calculate. For example, days between start date and end date or sum of estimated hours for subtasks. [Now Assist scrum task generation for stories](https://www.servicenow.com/docs/access?context=generate-scrum-tasks-for-stories-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) : Generate scrum tasks from user story descriptions and acceptance criteria using Now Assist. Trigger the scrum task generation from the story form or inline from the Sprint planning view. You then receive a relevant set of tasks as a starting point for your sprint planning. You can then review, edit, and add the generated tasks to fit your team's workflow. ## Activation information {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-activation} Install ServiceNow Otto for CWM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-activation-1} ## Related ServiceNow applications and features {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-related-apps} [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) : Collaborative Work Management (CWM) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. The ServiceNow Otto for CWM application uses generative AI skills to help save time and improve efficiency for actions you perform within CWM. [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : ServiceNow® Now Assist uses generative AI to help improve the productivity and efficiency, deliver self-service, recommend actions, provide answers, and empower your users to search effectively. [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The AI Admin Hub console provides you with quick and easy access to the important information that you need to set up, configure, and monitor Now Assist applications and features. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Use the Now Assist panel conversational interface in CWM to generate tasks from Docs and add them to CWM Boards.