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How to design bidirectional relationships between RITM & Story/Demand/Project/Change (many-to-many?)

nawalkishos — Thu, 02 Apr 2026 10:22:26 GMT

Hi Experts,

I have requirement when the RITM is created, Then the RITM record should include the ability to associate it with one or more Stories, Demands, Projects, or Change Requests.

The reviewer should be able to do one of the following directly from the RITM record:

1 Create and relate a new Story
2 Create and relate a new Demand
3 Create and relate a new Project
4 Create and relate a new Change Request
5 Or relate the RITM to an existing record of any of those types

And if we open the Story, Demand, Project, change request- Then a related list labeled "Related RITMs" should display on the Story, Demand, Project, change request record showing all linked RITMs.

Please let me know to configure this and what will be the best approach in order to easy maintenance.

Thank you!!

Can I import XML through test step in ATF? I need to import the XML file to do the tests

shivani_jamdade — Thu, 02 Apr 2026 06:31:47 GMT

Can anyone please help me to understand how we can import XML in ATF Test Step?

Do we have any wayout to do do. I was trying with Run Server Side Script but that also didnt worked for me.

Please help me for this

🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms

Juhi Poddar — Thu, 02 Apr 2026 03:40:45 GMT

If you have worked with ServiceNow long enough, you have probably heard this at least once:

💬 “Can this work a bit more like Excel?”

And honestly, it’s a fair ask. Excel is intuitive, flexible, and lets users interact with data in a way that feels natural.

With the Australia release, ServiceNow takes a significant step in that direction. The enhancements in Workspace Lists and Forms are not just UI upgrades. They fundamentally improve how users interact with data, analyze it, and collaborate more effectively.

In this article, I will walk through some of the updates that stood out to me and how they create real impact for both users and developers.

🧩 Rich Text Editor in Activity Stream

The Australia release introduces a rich text editor in the Activity Stream, allowing users to format Work Notes and Comments directly.

This is a simple but powerful improvement. Instead of plain, unstructured updates, teams can now present information in a more readable and organized way.

This is where structured communication makes a real difference.

Structured and readable updates using rich text formatting

You can access this feature by clicking the formatting icon available in the Activity Stream, which opens up options like bold text, bullet points, and structured formatting.

Note: This feature is not enabled by default.

⚙️ Enable the system property:

glide.ui.journal.use_html = true

This delivers immediate value and significantly improves the overall user experience.

🧩 Excel-like Formatting in Workspace Lists

One of the most noticeable improvements in the Australia release is how Workspace lists are starting to feel much more like Excel.

Users can now:

Reorder columns using drag and drop
Adjust column widths by dragging the edges

These interactions make a big difference in day-to-day usage, especially when working with large datasets.

Instead of relying on fixed layouts, users can quickly customize their view based on what matters most to them at that moment. For example, an agent can expand the Short Description field for better visibility or rearrange columns to prioritize fields like Priority or Assigned To.

Reordering and resizing columns for a more flexible and personalized list view

This reduces dependency on admins and gives users more control over how they interact with data.

🧩 Better Context with Column Pinning and Stage Visibility

Another area where the experience improves significantly is how users maintain context while working with large lists.

Users can now pin one or more columns to the start or end of the list, ensuring that key fields like Number and Priority remain visible even while scrolling across wide datasets.

This makes it much easier to navigate without losing track of critical information.

Access column options from the header menu to pin columns in the list

Columns can be pinned directly from the column header menu, and users can also unpin or reset the layout as needed.

Stage details visible directly in the list view for quick progress tracking

In addition to this, stage details are now visible directly within the list view, providing instant insight into where a record stands in its lifecycle.

No need to open every record just to understand progress.

🎯 For example, while working with Request Items, a fulfiller can pin key fields like Number or Requested For while scanning through multiple records. With stage details visible directly in the list, they can quickly identify which requests are pending approval, in fulfillment, or completed, helping them prioritize work more effectively without opening each record.

This helps teams stay oriented and work more efficiently at scale.

🧩 Data Visualization and Calculations on the Fly

This is where things get even more interesting.

Beyond interaction and navigation, the Australia release also introduces lightweight data insights directly within the Workspace list view.

Users can now:

📊 Visualize data directly in the list
🧮 Perform calculations like sums and averages

Users can now quickly visualize data and perform basic calculations such as sums and averages without needing to switch to reports or dashboards. This makes it easier to get immediate insights while working on records.

Quick insights with calculations directly in the list view

Quick insights with data visualization directly in the list view

This is especially useful when quick decisions are needed. A team lead can quickly assess workload distribution or identify patterns without leaving the list view.

By bringing insights closer to where users work, ServiceNow reduces the gap between viewing data and understanding it.

🌱 Closing Thought

What I appreciate about this release is how Workspace is evolving from just a place to manage records into a space where users can interact with, understand, and act on data more efficiently.

🔁 From interaction → context → insights → collaboration

These enhancements may seem small individually, but together they create a more intuitive and productive experience for both users and developers.

These features were also covered during the Developer Passport Week live session by @Earl Duque along with @Brad Tilton and @Maria Gabriela, where they walked through the enhancements and shared additional context around the updates.

🔗 I found the session helpful to understand the direction of these changes. You can check it out here: [Workspace List & Form Upgrades]

I regularly share learnings and updates from my ServiceNow journey. Feel free to connect with me on LinkedIn: [Juhi Poddar]

OnChange client script not working

MonicaW — Wed, 01 Apr 2026 18:52:26 GMT

I'm trying to get an onChange client script to examine a group of fields and if ANY of them is blank (have them setup to auto-fill from a table), then I want a checkbox to evaluate to true. Here's what I have but it is not working. Any help/pointers are appreciated (I'm not an expert client scripter). Note, using the commented out else doesn't help either.

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

g_form.setValue('record_needs_updating', 'false');

if (g_form.getValue('life_cycle_stage_as') == '' || g_form.getValue('life_cycle_stage_status_as') == '' || g_form.getValue('business_service_tier_as') == '' || g_form.getValue('change_group_as') == '' || g_form.getValue('support_group_as') == '' || g_form.getValue('business_contact_as') == '' || g_form.getValue('managed_by_as') == '' || g_form.getValue('description_as') == '' || g_form.getValue('data_classification_as') == '' || g_form.getValue('regulatory_attribute_as') == '' || g_form.getValue('vendor_as') == '' || g_form.getValue('installed_as') == '')

g_form.setValue('record_needs_updating', 'true');

// else g_form.setValue('record_needs_updating', 'false');

}

Unable to login to ServiceNow community from laptop

DeepthiR4728719 — Tue, 31 Mar 2026 22:10:39 GMT

Hello @Servicenow

I am unable to login to community via laptop. It displays a message as Authentication Unsuccessful. Recently I migrated all the achievements and profile information from company ID to personal Gmail account.

Since then I am unable to login via a laptop. On mobile I am able to login.

I sent couple of emails to servicenow community support to advise on this, but didnt receive a response till date.

I request someone to look into this at the earliest.

Thanks

Deepthi

Why is my PDI Hibernating Daily?

danpeck — Tue, 31 Mar 2026 17:50:09 GMT

I'm logging in, using my environment, opening requests and whatnot on a daily basis. However, every day when I go to login and use it it's in a hibernating state. Anyone else experiencing this? Anything I can do to assist here without a full rebuild?

CSA exam voucher

AlpanaS — Tue, 31 Mar 2026 17:49:57 GMT

Dear All,

I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam voucher, can you please assist me to obtain the CSA exam voucher and guide me how can i schedule my exam .

Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Choudharyma — Tue, 31 Mar 2026 04:20:56 GMT

Hi everyone,

I’m looking for some guidance from the ServiceNow community.

I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility criteria, but I wanted to share that I achieved my certification purely through self-learning, without any formal training or structured program.

My intention in applying was to gain hands-on experience, mentorship, and real-world exposure — areas where I still feel I need guidance despite being certified.

I truly don’t want to miss this opportunity, so I’m reaching out to ask:

Has anyone faced a similar situation?
Is there any way to request reconsideration or exception?
Are there alternative programs or pathways within the ServiceNow ecosystem that I should explore?

Any advice, guidance, or connections would mean a lot to me.

Thank you in advance for your support 🙏

Remediation Risk rating and Risk score mapping.

giridhar1 — Mon, 30 Mar 2026 22:48:38 GMT

I am grouping based on some filters to create remediation tasks.

Example: I have 5 Vulnerabulity items with Risk Score 36 risk rating Low are grouped to created remediaiton task once the remediation task created risk score says 36 but risk rating shows Medium.

I want the risk rating of Vulnerbulity item and risk rating of Remediation tasks in same brackets.

Help me to Identify the table to adjust those brackets.

ServiceNow deployed on Microsoft Azure Tenant

DrMarilynN — Mon, 30 Mar 2026 17:17:24 GMT

I have a NNL client that is looking for information on installing ServiceNow on their Microsoft Azure Tenant - they are a state government client but have their own Azure tenant. Are there any limitations or concerns in this approach?

Known Errors Out of the Box

Sally Niemi-Far — Mon, 30 Mar 2026 13:20:04 GMT

We are getting ready to implement Known Errors, and I'm trying to find out some out of the box features. When you publish a known error, is it defaulted to be visible to only IT Support, or to everyone?

Help me with these questions

Sahil Mir — Mon, 30 Mar 2026 11:14:17 GMT

Q. 1 - What happens if a record producer script aborts the record generation process in ServiceNow?

A. Record creation terminates without notifying the user
B. Record creation is redirected to a confirmation page
CertyIQ
CertyIQ
C. Record creation displays an error message to the user
D. Record is not generated in the Item Produced Record table

Q. 2 - Deleting a field from a table caused the field to be removed from multiple tables. What type of field was deleted?

A. Custom field
B. Base System field
C. Reference Field
D. Inherited field

Q. 3 - What can trigger a Flow in the Workflow Studio Flow Designer?Choose 3 answers

A. Logging in as a specific user
B. Creating or updating a record
C. SLA definition
D. Elevating to security_admin role
E. Outbound Email
F. An inbound API call

Q. 4 - What Link type creates a module that opens a Record Producer UI instead of a Form UI?

A. HTML (from Arguments:)
B. Script (from Arguments:)
C. URL (from Arguments:)
D. Content Page

No update after RiseUp with ServiceNow India interview selection (

cs2022diatm — Sat, 28 Mar 2026 12:03:53 GMT

Hello,

I hope you are doing well.

I received an email on 25th February informing me that I was selected for an interview for the RiseUp with ServiceNow India – Advanced AI Foundations program. I also completed the interview information form as requested.

However, I have not received any further communication regarding the interview schedule or next steps.

I would like to check:

Are interviews still being scheduled for this program?
Has the timeline changed?
Is there any update on the selection process?

Since the program is expected to start in April, I want to ensure I haven’t missed any important communication.

If anyone from the RiseUp team or fellow applicants has any updates, please let me know.

Thank you for your support.

Incident and Problem

vinayvk0559 — Fri, 27 Mar 2026 19:41:45 GMT

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

Reporting an issue from the course

pablogauna — Fri, 27 Mar 2026 15:11:06 GMT

I've found incorrect informations in the Knowledge Check (Module 5) presented in the "ServiceNow Administration Fundamentals: Participant Guide" comparing with the video course info.

How can I report this issue?

Please, find attachments bellow to better understand.

Warm regards,
Pablo Gauna

Anyway to Transfer Certifications

matthollida — Fri, 27 Mar 2026 11:28:53 GMT

I completed the ServiceNow Fundamentals Course on a work email but have now set up using my personal email and have completed the CSA exam. is there anyway to transfer the Fundamentals certification over to my personal?

How to use my extensions remaining

aliasmdinc — Fri, 27 Mar 2026 09:47:33 GMT

Hi,

My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work.

Thanks

Max

ATF

msaikiran94 — Fri, 27 Mar 2026 06:09:44 GMT

Hello Everyone,

Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to select few CI's from the list that is be populated. can anyone please provide a solution to this.

Thanks in advance.

Massive Probleme mit ServiceNow & Partner-Registrierung – Account

yangordon — Thu, 26 Mar 2026 15:45:45 GMT

Sehr geehrte Damen und Herren,

Ich habe meinen Developer-Account erstellt, um eine Lösung zu entwickeln, die eng mit der ServiceNow-Funktionalität verzahnt ist. Letzte Woche verlor ich plötzlich den Zugriff auf meine Instanz, obwohl ich aktiv war und die 10-Tage-Regel nicht verletzt habe. Ich erhielt gestern die Nachricht, ich sei nun „Giga Explorer“.

Der Support wies mich ab, da ich kein Partner sei.

Mein Versuch, Partner zu werden, scheitert jedoch an Ihrer Website:

Das Online-Formular funktioniert nicht. Ich habe den Fehler analysiert und dem Partner-Team Feedback gesendet (Submit button broken on company profile onboarding) – bisher ohne Reaktion.
Die mobile Version ist unbrauchbar: Weder der „Submit“-Button noch zwei weitere Formularfelder lassen sich bedienen.

Ich bitte Sie dringend um Unterstützung, um diesen Stillstand zu beenden.

Mit freundlichen Grüßen,

Yan Gordon

Contract [ast_contract] - Parent children fields dependent on Record Producer

hongsok — Wed, 25 Mar 2026 23:22:34 GMT

Hello,

I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.

I have two variables on my Record Producer:

Parent Contract number – Reference field (Contract [ast_contract])
Child Contract number – Reference field (Contract [ast_contract])

My question is: How can I set the Advanced Reference Qualifier on the Child Contract number to depend on the selected Parent Contract number?

Regards,

Hong