New board topics in Community Central

How to design bidirectional relationships between RITM & Story/Demand/Project/Change (many-to-many?)

nawalkishos — Thu, 02 Apr 2026 10:22:26 GMT

Hi Experts,

I have requirement when the RITM is created, Then the RITM record should include the ability to associate it with one or more Stories, Demands, Projects, or Change Requests.

The reviewer should be able to do one of the following directly from the RITM record:

1 Create and relate a new Story
2 Create and relate a new Demand
3 Create and relate a new Project
4 Create and relate a new Change Request
5 Or relate the RITM to an existing record of any of those types

And if we open the Story, Demand, Project, change request- Then a related list labeled "Related RITMs" should display on the Story, Demand, Project, change request record showing all linked RITMs.

Please let me know to configure this and what will be the best approach in order to easy maintenance.

Thank you!!

Can I import XML through test step in ATF? I need to import the XML file to do the tests

shivani_jamdade — Thu, 02 Apr 2026 06:31:47 GMT

Can anyone please help me to understand how we can import XML in ATF Test Step?

Do we have any wayout to do do. I was trying with Run Server Side Script but that also didnt worked for me.

Please help me for this

OnChange client script not working

MonicaW — Wed, 01 Apr 2026 18:52:26 GMT

I'm trying to get an onChange client script to examine a group of fields and if ANY of them is blank (have them setup to auto-fill from a table), then I want a checkbox to evaluate to true. Here's what I have but it is not working. Any help/pointers are appreciated (I'm not an expert client scripter). Note, using the commented out else doesn't help either.

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

g_form.setValue('record_needs_updating', 'false');

if (g_form.getValue('life_cycle_stage_as') == '' || g_form.getValue('life_cycle_stage_status_as') == '' || g_form.getValue('business_service_tier_as') == '' || g_form.getValue('change_group_as') == '' || g_form.getValue('support_group_as') == '' || g_form.getValue('business_contact_as') == '' || g_form.getValue('managed_by_as') == '' || g_form.getValue('description_as') == '' || g_form.getValue('data_classification_as') == '' || g_form.getValue('regulatory_attribute_as') == '' || g_form.getValue('vendor_as') == '' || g_form.getValue('installed_as') == '')

g_form.setValue('record_needs_updating', 'true');

// else g_form.setValue('record_needs_updating', 'false');

}

Unable to login to ServiceNow community from laptop

DeepthiR4728719 — Tue, 31 Mar 2026 22:10:39 GMT

Hello @Servicenow

I am unable to login to community via laptop. It displays a message as Authentication Unsuccessful. Recently I migrated all the achievements and profile information from company ID to personal Gmail account.

Since then I am unable to login via a laptop. On mobile I am able to login.

I sent couple of emails to servicenow community support to advise on this, but didnt receive a response till date.

I request someone to look into this at the earliest.

Thanks

Deepthi

Why is my PDI Hibernating Daily?

danpeck — Tue, 31 Mar 2026 17:50:09 GMT

I'm logging in, using my environment, opening requests and whatnot on a daily basis. However, every day when I go to login and use it it's in a hibernating state. Anyone else experiencing this? Anything I can do to assist here without a full rebuild?

CSA exam voucher

AlpanaS — Tue, 31 Mar 2026 17:49:57 GMT

Dear All,

I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam voucher, can you please assist me to obtain the CSA exam voucher and guide me how can i schedule my exam .

Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Choudharyma — Tue, 31 Mar 2026 04:20:56 GMT

Hi everyone,

I’m looking for some guidance from the ServiceNow community.

I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility criteria, but I wanted to share that I achieved my certification purely through self-learning, without any formal training or structured program.

My intention in applying was to gain hands-on experience, mentorship, and real-world exposure — areas where I still feel I need guidance despite being certified.

I truly don’t want to miss this opportunity, so I’m reaching out to ask:

Has anyone faced a similar situation?
Is there any way to request reconsideration or exception?
Are there alternative programs or pathways within the ServiceNow ecosystem that I should explore?

Any advice, guidance, or connections would mean a lot to me.

Thank you in advance for your support 🙏

Remediation Risk rating and Risk score mapping.

giridhar1 — Mon, 30 Mar 2026 22:48:38 GMT

I am grouping based on some filters to create remediation tasks.

Example: I have 5 Vulnerabulity items with Risk Score 36 risk rating Low are grouped to created remediaiton task once the remediation task created risk score says 36 but risk rating shows Medium.

I want the risk rating of Vulnerbulity item and risk rating of Remediation tasks in same brackets.

Help me to Identify the table to adjust those brackets.

ServiceNow deployed on Microsoft Azure Tenant

DrMarilynN — Mon, 30 Mar 2026 17:17:24 GMT

I have a NNL client that is looking for information on installing ServiceNow on their Microsoft Azure Tenant - they are a state government client but have their own Azure tenant. Are there any limitations or concerns in this approach?

Known Errors Out of the Box

Sally Niemi-Far — Mon, 30 Mar 2026 13:20:04 GMT

We are getting ready to implement Known Errors, and I'm trying to find out some out of the box features. When you publish a known error, is it defaulted to be visible to only IT Support, or to everyone?

Help me with these questions

Sahil Mir — Mon, 30 Mar 2026 11:14:17 GMT

Q. 1 - What happens if a record producer script aborts the record generation process in ServiceNow?

A. Record creation terminates without notifying the user
B. Record creation is redirected to a confirmation page
CertyIQ
CertyIQ
C. Record creation displays an error message to the user
D. Record is not generated in the Item Produced Record table

Q. 2 - Deleting a field from a table caused the field to be removed from multiple tables. What type of field was deleted?

A. Custom field
B. Base System field
C. Reference Field
D. Inherited field

Q. 3 - What can trigger a Flow in the Workflow Studio Flow Designer?Choose 3 answers

A. Logging in as a specific user
B. Creating or updating a record
C. SLA definition
D. Elevating to security_admin role
E. Outbound Email
F. An inbound API call

Q. 4 - What Link type creates a module that opens a Record Producer UI instead of a Form UI?

A. HTML (from Arguments:)
B. Script (from Arguments:)
C. URL (from Arguments:)
D. Content Page

No update after RiseUp with ServiceNow India interview selection (

cs2022diatm — Sat, 28 Mar 2026 12:03:53 GMT

Hello,

I hope you are doing well.

I received an email on 25th February informing me that I was selected for an interview for the RiseUp with ServiceNow India – Advanced AI Foundations program. I also completed the interview information form as requested.

However, I have not received any further communication regarding the interview schedule or next steps.

I would like to check:

Are interviews still being scheduled for this program?
Has the timeline changed?
Is there any update on the selection process?

Since the program is expected to start in April, I want to ensure I haven’t missed any important communication.

If anyone from the RiseUp team or fellow applicants has any updates, please let me know.

Thank you for your support.

Incident and Problem

vinayvk0559 — Fri, 27 Mar 2026 19:41:45 GMT

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

Reporting an issue from the course

pablogauna — Fri, 27 Mar 2026 15:11:06 GMT

I've found incorrect informations in the Knowledge Check (Module 5) presented in the "ServiceNow Administration Fundamentals: Participant Guide" comparing with the video course info.

How can I report this issue?

Please, find attachments bellow to better understand.

Warm regards,
Pablo Gauna

Anyway to Transfer Certifications

matthollida — Fri, 27 Mar 2026 11:28:53 GMT

I completed the ServiceNow Fundamentals Course on a work email but have now set up using my personal email and have completed the CSA exam. is there anyway to transfer the Fundamentals certification over to my personal?

How to use my extensions remaining

aliasmdinc — Fri, 27 Mar 2026 09:47:33 GMT

Hi,

My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work.

Thanks

Max

ATF

msaikiran94 — Fri, 27 Mar 2026 06:09:44 GMT

Hello Everyone,

Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to select few CI's from the list that is be populated. can anyone please provide a solution to this.

Thanks in advance.

Massive Probleme mit ServiceNow & Partner-Registrierung – Account

yangordon — Thu, 26 Mar 2026 15:45:45 GMT

Sehr geehrte Damen und Herren,

Ich habe meinen Developer-Account erstellt, um eine Lösung zu entwickeln, die eng mit der ServiceNow-Funktionalität verzahnt ist. Letzte Woche verlor ich plötzlich den Zugriff auf meine Instanz, obwohl ich aktiv war und die 10-Tage-Regel nicht verletzt habe. Ich erhielt gestern die Nachricht, ich sei nun „Giga Explorer“.

Der Support wies mich ab, da ich kein Partner sei.

Mein Versuch, Partner zu werden, scheitert jedoch an Ihrer Website:

Das Online-Formular funktioniert nicht. Ich habe den Fehler analysiert und dem Partner-Team Feedback gesendet (Submit button broken on company profile onboarding) – bisher ohne Reaktion.
Die mobile Version ist unbrauchbar: Weder der „Submit“-Button noch zwei weitere Formularfelder lassen sich bedienen.

Ich bitte Sie dringend um Unterstützung, um diesen Stillstand zu beenden.

Mit freundlichen Grüßen,

Yan Gordon

Contract [ast_contract] - Parent children fields dependent on Record Producer

hongsok — Wed, 25 Mar 2026 23:22:34 GMT

Hello,

I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.

I have two variables on my Record Producer:

Parent Contract number – Reference field (Contract [ast_contract])
Child Contract number – Reference field (Contract [ast_contract])

My question is: How can I set the Advanced Reference Qualifier on the Child Contract number to depend on the selected Parent Contract number?

Regards,

Hong

Workshop presentation

Tommaso2 — Wed, 25 Mar 2026 19:17:29 GMT

Hi all,

Before January 26 I could access Now Create and find workshops presentation that consisted of the end to end explanation of the process plus screenshots from the platform itself with description and it was a great guide.

Now the landing page of Now Create appears different and I cannot find the same type of ppt.

Workshop filter is no longer available I see.

There's any other link I can leverage to get such detailed material?

thank you