New article articles in Community Central

If you don't know, don't answer

Simon Hendery — Sun, 23 Nov 2025 20:00:32 GMT

I am so sick of the small but irritating group of members here who reply to questions with answers that are wrong.

If you're not an SME, please don't copy and paste answers you've looked up on ChatGPT.

This behavior devalues the entire Community.

#AI_slop

Understanding ReleaseOps in ServiceNow's Zurich Release

SaaniyaC — Tue, 05 Aug 2025 17:40:46 GMT

What is ReleaseOps ?

ReleaseOps standardizes and automates software deployment in ServiceNow through:

Releases: Packages multiple updates or apps together.
Deployment Requests: Manage retrieve → preview → commit workflows.
Pipelines: Govern transitions from development to production.
Automated Quality Checks: Integrates tools like Instance Scan, ATF, and Change Management to detect issues early

Why ReleaseOps Matters in ServiceNow's Zurich Release?

Zurich significantly enhances release governance and control:

Enforce organizational standards during deployments.
Provide real‑time visibility via progress tracking and auto‑generated tasks for any detected issues.
Allow scheduled releases (planned bundles) and on‑demand hotfixes for agile deployments

Key Features of ReleaseOps in ServiceNow

Feature	Description
Release & Deployment	Aggregate small changes into structured releases, or fast‑track urgent ones.
Automated Quality Gates	Scan deployment requests, assign deployment tasks for resolution ahead of release.
Pipeline Enforcement	Powers built workflows that enforce approvals, testing, and coding standards.
Visibility & Tracking	Real‑time dashboards and status updates to synchronize teams.

Who Should Care?

Release Managers: Gain visibility and control over changes with automated workflows.
Developers: Benefit from standardized, rule‑driven deployments, with fewer surprises.
Governance Teams: Enforce quality and compliance across releases systematically.

Best Practices & Tips

Start by designing simple pipelines before progressing to complex flows.
Use Deployment Tasks to involve the right stakeholders early in problem resolution.
Combine scheduled and on-demand releases to balance planning with agility.
Review dashboards regularly to ensure cross‑team alignment and visibility.

What's more in the Zurich Release

ReleaseOps is just one highlight of Zurich. Other notable features include:

Enhanced Flow History, debugging and traceability.
Dev Sandboxes for isolated development.
Reusable Scheduled Triggers in Flow Designer.
Now Assist and AI‑driven support for creators and builders

ReleaseOps delivers a controlled, auditable deployment lifecycle in Zurich - introducing pipelines, governance, built‑in validations, and holistic tracking. Whether you're managing frequent update sets or rolling out apps across multiple instances, ReleaseOps makes change delivery safer, more consistent, and more transparent.

Want to Learn More?

Visit the official ServiceNow Zurich ReleaseOps Release Notes for additional details.

Join the Fray at Hackathon 2025: Building a Team

Community Alums — Wed, 09 Apr 2025 15:06:51 GMT

While you can’t plan every detail before the event, it really helps to form a team in advance. My first hackathon team included people I knew from the SNDevs Slack but had never worked with before, as well as former coworkers. By chatting in the weeks leading up to the event, we got to know each other’s strengths, figure out more or less who would handle what, coordinate schedules, and brainstorm ideas. By Tuesday night, we were excited, united, and ready to go.

10 Essentials for Surviving Your First Knowledge Conference

Isela Phelps — Tue, 01 Apr 2025 20:55:52 GMT

Counting down to #Know25! 🤔 What are your non-negotiable packing items? I've put together a super quick video with my top 10 must-haves for comfort and success. Watch it here!

Women of ServiceNow: Join the Fray at the CreatorCon 2025 Hackathon!

Community Alums — Tue, 01 Apr 2025 18:27:24 GMT

The lead-up to this year’s Knowledge conference is in full swing, with the entire ServiceNow ecosystem busy preparing sessions, speeches, demos and more. This year, I’d like to highlight the Hackathon event that takes place every year at CreatorCon and encourage you to join in the fun. I’ve become very passionate about this event and had the privilege of participating for the past two years. My team won both times, which was an incredibly exciting experience. What made it even more special was that my team was mostly composed of women. I’d love to see more women and majority-women teams participating this year, so I want to share some tips on how you can prepare for Hackathon and why you should consider joining.

Global SNUG Board of Directors

Mark Obee — Tue, 07 May 2024 15:56:14 GMT

With over 600k members, our ServiceNow Community is growing at a rapid pace. As we expand our platform and AI capabilities, we aim to build out a deeper connection point to our growing community of practitioners.

Today, we announce the creation of an independent Global SNUG Board of Directors. This group will be composed of members of our ServiceNow Ecosystem, with various areas of expertise and industry backgrounds. We will strive to ensure the members represent the richness, diversity, and global nature of our community.

The Global SNUG Board of Directors will focus on helping to shape the future of engagement programs, have early access to innovation to provide feedback, and represent the voice of the broader community.

Applications are open now, until June 7th 2024. We encourage you to consider this opportunity to shape the future of our community.

Get started now https://communityresources.service-now.com/userboard?sys_id=980cc8f5c379c250c9ecdbaf050131f0

Now Support Mobile Application | How to Download and Set up

Rob_Muro — Wed, 17 Jun 2020 22:56:50 GMT

We have a new tool to add to your tool belt: The Now® Support mobile app. Customer administrators can boost productivity by managing and resolving cases with ServiceNow Technical Support from anywhere, anytime.

Check out the Now Support mobile app FAQ!

The Now Support mobile app is free to download in the App Store, for iOS devices, and Google Play, for Android devices. Create, manage, and resolve your cases with ServiceNow Technical Support on-the-go. Because we understand that work doesn’t just happen in the office these days. You need to be flexible, and more importantly, mobile.

Why you need to download the Now Support mobile app:

Move cases forward at your convenience.
Stay informed 24/7 with real-time notifications.
Access our library of knowledge articles from the palm of your hand.
Access our Service Catalog for self-service fulfillment
Track requests – anytime, anywhere.
Resolve issues simply and effectively.

We recently enabled Virtual Agent on the Now Support mobile app too!

Admins are responsible for upgrading their company instances, submitting cases to be worked on with ServiceNow Technical support, and more. Not sure if you are a customer admin for your company? If you can log-in to Hi.servicenow.com this app is for you.

How to Download and Set-up your account on the Now Support mobile app

Type “Now Support” in the iOS App Store or Google Play
Click Download
Type in your User credentials for Now Support (HI)
Click Login
Set up your Two-step authentication app like Google Authenticator
Input the authentication code
Set your 6-digit app PIN
Confirm PIN by inputting it a second time

It should take you to the Now Support mobile home page for your account featuring cases, changes, and more.

PRO tip: Set up facial recognition or touch-ID for added security and a quicker login experience.

For a more intuitive and seamless experience, we have enabled additional security measures to make login simple and easy. Depending on the iOS device you have, you can enable facial recognition or touch-ID.

Set-up facial recognition or touch-ID on the Now Support mobile app

Click More
Select Facial Recognition
Follow prompts
Success!

The Now Support mobile application is one, of many, enhancements coming to our seamless customer service ecosystem. Whether you are browsing knowledge, tracking a change, or actively working on a case with our world-class technical support team, never lose contact with support.

At ServiceNow, we’re reimagining the entire customer support experience as you know it, to make it faster, easier and more intuitive.

Download Now Support mobile in the App Store and Google Play for service and support on the go, and please stay tuned for more!

**Updated October 2020 -- we made some updates to the app! Checkout Now Support mobile 2.0.