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🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms

Juhi Poddar — Thu, 02 Apr 2026 03:40:45 GMT

If you have worked with ServiceNow long enough, you have probably heard this at least once:

💬 “Can this work a bit more like Excel?”

And honestly, it’s a fair ask. Excel is intuitive, flexible, and lets users interact with data in a way that feels natural.

With the Australia release, ServiceNow takes a significant step in that direction. The enhancements in Workspace Lists and Forms are not just UI upgrades. They fundamentally improve how users interact with data, analyze it, and collaborate more effectively.

In this article, I will walk through some of the updates that stood out to me and how they create real impact for both users and developers.

🧩 Rich Text Editor in Activity Stream

The Australia release introduces a rich text editor in the Activity Stream, allowing users to format Work Notes and Comments directly.

This is a simple but powerful improvement. Instead of plain, unstructured updates, teams can now present information in a more readable and organized way.

This is where structured communication makes a real difference.

Structured and readable updates using rich text formatting

You can access this feature by clicking the formatting icon available in the Activity Stream, which opens up options like bold text, bullet points, and structured formatting.

Note: This feature is not enabled by default.

⚙️ Enable the system property:

glide.ui.journal.use_html = true

This delivers immediate value and significantly improves the overall user experience.

🧩 Excel-like Formatting in Workspace Lists

One of the most noticeable improvements in the Australia release is how Workspace lists are starting to feel much more like Excel.

Users can now:

Reorder columns using drag and drop
Adjust column widths by dragging the edges

These interactions make a big difference in day-to-day usage, especially when working with large datasets.

Instead of relying on fixed layouts, users can quickly customize their view based on what matters most to them at that moment. For example, an agent can expand the Short Description field for better visibility or rearrange columns to prioritize fields like Priority or Assigned To.

Reordering and resizing columns for a more flexible and personalized list view

This reduces dependency on admins and gives users more control over how they interact with data.

🧩 Better Context with Column Pinning and Stage Visibility

Another area where the experience improves significantly is how users maintain context while working with large lists.

Users can now pin one or more columns to the start or end of the list, ensuring that key fields like Number and Priority remain visible even while scrolling across wide datasets.

This makes it much easier to navigate without losing track of critical information.

Access column options from the header menu to pin columns in the list

Columns can be pinned directly from the column header menu, and users can also unpin or reset the layout as needed.

Stage details visible directly in the list view for quick progress tracking

In addition to this, stage details are now visible directly within the list view, providing instant insight into where a record stands in its lifecycle.

No need to open every record just to understand progress.

🎯 For example, while working with Request Items, a fulfiller can pin key fields like Number or Requested For while scanning through multiple records. With stage details visible directly in the list, they can quickly identify which requests are pending approval, in fulfillment, or completed, helping them prioritize work more effectively without opening each record.

This helps teams stay oriented and work more efficiently at scale.

🧩 Data Visualization and Calculations on the Fly

This is where things get even more interesting.

Beyond interaction and navigation, the Australia release also introduces lightweight data insights directly within the Workspace list view.

Users can now:

📊 Visualize data directly in the list
🧮 Perform calculations like sums and averages

Users can now quickly visualize data and perform basic calculations such as sums and averages without needing to switch to reports or dashboards. This makes it easier to get immediate insights while working on records.

Quick insights with calculations directly in the list view

Quick insights with data visualization directly in the list view

This is especially useful when quick decisions are needed. A team lead can quickly assess workload distribution or identify patterns without leaving the list view.

By bringing insights closer to where users work, ServiceNow reduces the gap between viewing data and understanding it.

🌱 Closing Thought

What I appreciate about this release is how Workspace is evolving from just a place to manage records into a space where users can interact with, understand, and act on data more efficiently.

🔁 From interaction → context → insights → collaboration

These enhancements may seem small individually, but together they create a more intuitive and productive experience for both users and developers.

These features were also covered during the Developer Passport Week live session by @Earl Duque along with @Brad Tilton and @Maria Gabriela, where they walked through the enhancements and shared additional context around the updates.

🔗 I found the session helpful to understand the direction of these changes. You can check it out here: [Workspace List & Form Upgrades]

I regularly share learnings and updates from my ServiceNow journey. Feel free to connect with me on LinkedIn: [Juhi Poddar]

Re: Things To Know About Changing Your ServiceNow Profile Email Address

Mehta — Tue, 16 Dec 2025 07:03:05 GMT

@David ,

Is there any way to revert back community id back ? As i have lost all my badges and accepted solutions

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Harish Bainsla — Wed, 29 Oct 2025 16:53:04 GMT

Thanks @Juhi Poddar This is really helpful .

Maintaining ServiceNow Proficiency: Why Consistent Practice Matters

Edward Rosario — Wed, 22 Oct 2025 20:23:20 GMT

In the ServiceNow ecosystem, technical skills are perishable. Administrators, developers, and implementers who step away from the platform for even a few months often find their confidence — and capability — begin to fade. This phenomenon reflects a broader truth in technology: knowledge retention depends on consistent application.

The Reality of Skill Decay

Passing certifications such as the Certified System Administrator (CSA) or Certified Application Developer (CAD) demonstrates foundational understanding, but without practical engagement, those skills weaken over time.

This isn’t unique to ServiceNow — it’s a cognitive reality. Concepts that are not reinforced through repetition and real-world application are gradually replaced by new information or forgotten entirely. In a platform as dynamic as ServiceNow, where releases occur twice a year and features evolve rapidly, inactivity compounds the learning gap.

Commonly observed signs of skill decay include:

Slower recall of scripting syntax and GlideRecord methods
Difficulty navigating or recalling module structures
Reduced confidence when troubleshooting or creating new solutions
Hesitation to adopt updated best practices

Why Certifications Aren’t Enough

Certifications validate comprehension at a point in time, but retention requires engagement. A professional may fully understand Flow Designer or Access Controls during exam prep, but without ongoing use, that understanding becomes theoretical rather than practical.

The most effective ServiceNow professionals treat certifications as entry points — not endpoints. Continuous learning, sandbox experimentation, and project work transform credentials into sustained expertise.

The Importance of Active Learning

To prevent knowledge loss, ServiceNow professionals should prioritize active learning — the deliberate process of applying, analyzing, and adapting skills in real contexts.

Practical methods include:

Using a Personal Developer Instance (PDI): Regularly log in and experiment with new platform capabilities.
Rebuilding Use Cases: Recreate a workflow, catalog item, or business rule from memory to reinforce process logic.
Incremental Relearning: Dedicate time to reviewing one concept per day — such as ACLs, Flow Designer actions, or data modeling.
Tracking Platform Updates: Review release notes and documentation for each biannual update to stay aligned with new features.
Peer Collaboration: Join study groups or peer sessions to maintain accountability and share learning insights.

These small, consistent actions compound into long-term retention.

Staying Relevant as the Platform Evolves

As ServiceNow continues to emphasize low-code and automation-first design, platform specialists must evolve alongside it. Understanding the ecosystem’s direction — toward standardized configurations, AI-assisted workflows, and process optimization — ensures that skill-building aligns with industry needs.

Professionals who stay engaged with both the technical and strategic sides of the platform remain adaptable and in demand.

Key Takeaways

Practice sustains proficiency. Without hands-on engagement, ServiceNow knowledge fades quickly.
Certifications are only the beginning. Continued experimentation and platform use are required to retain real-world effectiveness.
Small daily actions make a difference. Consistency, not intensity, is the foundation of long-term retention.
Stay aligned with platform evolution. Understanding ServiceNow’s roadmap helps focus your learning on the right skills.

Final Thought

In ServiceNow, proficiency is a moving target — maintained not by what you’ve learned, but by how often you apply it. Consistent practice isn’t just a recommendation; it’s the key to staying relevant in a rapidly changing digital workflow ecosystem.

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Hanna_G — Tue, 21 Oct 2025 13:14:02 GMT

Hi @Juhi Poddar - This is a great guide, I had some additional things that I learnt along the way that might be worth including in your article:

Add Files in Your Fork (Web Browser)

From your fork, select Add file → Create new file.

To make a folder, type the path in the filename box, e.g.
my-folder/README.md.

Add your content. Scroll to the bottom and click Commit new file.

Write a short, clear commit message — e.g. Add example script include.

Each file or edit you save creates a new commit, which is just a snapshot of your change.

Add More Files to the Same Folder

Open the folder you just created.

Click Add file → Create new file again.

Use the same folder path, such as my-folder/code.js.

Commit again — both files now live in the same directory.

Cleaning and Managing Changes

If you’ve added or edited files you don’t want in your PR:

Delete a file: open it, click the trash bin icon, add a commit message, and commit.

Revert a file: view its History, open the previous version, and restore it with a new commit.

Every commit you make updates your pull request automatically.

Reopening a Closed Pull Request

If your PR was closed but not merged:

Go to the repository → Pull requests tab → Closed.

Open your PR and click Reopen pull request.

If your branch was deleted, recreate it in your fork first.

Resetting Your Fork (When Your PR Is Rejected) (And you forget to branch)

Sometimes a PR is rejected or your fork becomes messy. The “Sync fork” button only adds missing commits — it doesn’t remove yours. Here’s how to clean it properly.

Option 1: Codespaces (Recommended)

Open your fork → click Code → Codespaces tab → Create codespace on main.

In the terminal, run:

git remote add upstream https://github.com/ORIGINAL_ORG/REPO.git
git fetch upstream
git checkout main
git reset --hard upstream/main
git push --force-with-lease origin main

Refresh your fork. It should now say
“This branch is up to date with ORIGINAL_ORG:main.”

Hope this helps others who are new to the world of Github!

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Juhi Poddar — Sun, 19 Oct 2025 17:43:30 GMT

Hello @abirakundu23

It looks like you have made your contribution directly on the main branch. Main branch should be the copy of original repository. Please create a new branch and do not make any changes to the main branch.

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

abirakundu23 — Sat, 18 Oct 2025 14:10:44 GMT

Hi @Juhi Poddar ,
I have tried for action pack, Please check attach screenshot . After that what steps need to do ? Could you please assist.? The branch is 1 commit ahead . Shall we need to create new branch or main branch ?

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Juhi Poddar — Fri, 10 Oct 2025 16:12:46 GMT

Hello @Sarthak Kashyap

Add the folder name/file name in the box shown in the screenshot.

For example:
👉 Add comments/script.js

Also, from the screenshot, I noticed you’re working directly on the main branch.
Please create a new branch and make your changes there. The steps are explained in detail in the article. 😊

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Sarthak Kashyap — Fri, 10 Oct 2025 15:38:33 GMT

Thanks for your response Juhi,

I clicked on create new file

Now here I'm not able to see any option to create a folder

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Juhi Poddar — Fri, 10 Oct 2025 15:35:42 GMT

Hi @Sarthak Kashyap,

You’re very close to the solution! 🙌

When you click “Add file”, you’ll see an option to enter the file name. There, you can specify both the folder and file name together.

Example:

Folder name: Add comments

File name: script.js

In this case, type it as:
👉 Add comments/script.js

This will create a new folder Add comments with file script.js

Hope this helps!

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Sarthak Kashyap — Fri, 10 Oct 2025 15:10:33 GMT

Hi Juhi,

If I want to contribute how I can create a folder it is showing me to create a file only, I'm not able to create a folder, can you please guide me in this.

Thanks,
Sarthak

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Juhi Poddar — Fri, 10 Oct 2025 00:14:22 GMT

Hi @abirakundu23

You’ll need to create a separate README.md file for your contributions. This file should include details about your contribution. (Here, .md stands for Markdown).

To add comments in your JavaScript file, make sure you’re on the correct branch. Then, locate your code snippet file, make the necessary changes, add comments, and commit them.

Level2 and level3 is a bit different where you need some understanding of source control.

And yes, you can submit up to 6 pull requests for code snippets alone.

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

abirakundu23 — Thu, 09 Oct 2025 18:00:01 GMT

Hi @Juhi Poddar ,

Thanks for the article , really helpful.

Could you please provide steps for Step 5 where REAMED & contribute is important. How can access
README file and include comments in the JavaScript file for Code Snippet ?

is the similar way have to perform Level 2, Level 3 ? If possible please provide some steps.

Can we send 6 pull request for Code snippet ?

Re: Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Vishal_Jaiswal — Mon, 06 Oct 2025 08:37:39 GMT

This is very helpful.

Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

Juhi Poddar — Mon, 06 Oct 2025 07:28:17 GMT

In this article, I’ll walk you through a step-by-step process to successfully contribute to a Hacktoberfest Level 1 Code Snippet project. 🧩

All you need is:

A GitHub account
Some creative ideas 💡
And your enthusiasm to contribute and grow together 🚀

Step 1: Open the Original Repository

To begin your Hacktoberfest Level 1 contribution, open the official Code Snippet repository where all contributions are made.

👉 Click here to open the repository

Step 2: Fork the Repository

Click on Fork in the top-right corner of the repository page (as shown in the screenshot).
This will create a copy of the repository under your GitHub account where you can make your changes.

A page appears after clicking Fork:

A photocopy of the original repository is now available in your GitHub account for you to work on. 🎉

Step 3: Create a New Branch

Click on the Branch -> New branch

Type a name for your new branch (for example, my-first-contribution), and make sure the source is the code-snippet-copy repository and the main branch.

Once the branch is created, you’ll see it listed under branches. Click on your newly created branch (e.g., my-first-contribution).

Step 4: Sync Your Fork

Verify that you’re in the correct branch before you start contributing. Sync your fork to make sure it’s up to date with the latest changes from the original repository. Click on Sync fork → Update branch in your GitHub fork.

Step 5: Make Your Contribution and Commit Changes

Before you start, make sure to read the README and CONTRIBUTING file thoroughly to understand the guidelines and best practices for contributing. This will help ensure your contribution is correct and accepted.

Add your code snippet or update the file as required.
Once done, click Commit changes, add a short and meaningful commit message, and save your work.

Step 6: Create a Pull Request

Once your changes are committed, go back to your code-snippet-copy repository.
You’ll see a Compare & pull request button. Click on it to start submitting your contribution. 🚀

Step 7: Submit Your Pull Request

After clicking Compare & pull request, the Open a pull request Page appears.

Verify the repositories:

Enter the title to your pull request
The description is already filled, so simply check the checkbox if required.
Click Create pull request to submit your contribution. ✅

Step 8: Contribution Submitted

Congratulations! Your contribution is now submitted. 🎉

For your next contribution, simply:

Go back to the main branch of your repository.
Create a new branch from it.
Start your next set of contributions following the same steps.

Keep contributing, learning, and growing together! 🚀

Happy Hacking!

If you found this guide helpful and want me to create similar step-by-step guides for Hacktoberfest Level 2 and Level 3, please leave a comment below. I’d love to help you continue your Hacktoberfest journey! 🚀

Things To Know About Changing Your ServiceNow Profile Email Address

David — Tue, 23 Sep 2025 23:56:42 GMT

Switching jobs or using a new personal email address? Chances are you may need to change the email address associated with your ServiceNow Profile at some point. While you’ll still have access to some of your data, there are some key changes to your profile on different ServiceNow properties.

In this article you’ll learn what happens to your Community data when you change your account email address and tips for saving your Community content.

To understand how profile data changes across ServiceNow properties, read the following KB articles:

ServiceNow University (sign in not required to view)

Partner Portal (sign in required to access this article)

Universal Profile (sign in not required to view)

Merging my email accounts (sign in not required to view)

What happens when I change my email address?

When you first create an account, a unique ID gets generated and becomes associated with the email address you used to sign up. This ID is used to identify you across ServiceNow properties. A new ID gets assigned to your new email address any time you change it, and the data associated with your old ID moves over to your new ID before the old ID gets deleted.

Why doesn’t all my Community data move over?

The Community site runs on a third-party platform which does not currently support merging accounts or transferring all content and activity from one account to another. (The company responsible for the platform is aware of this limitation and we’re working closely with them to prioritize this in the future!)

Each piece of content is tied to the original ID it was created under and cannot be reassigned. The system views switching emails as changing ownership.

This also impacts gamification features like badges and leaderboard rankings that depend on the original account. Since the platform was not designed to handle these changes, merging accounts is not supported, and only data from one account can be retained when changing emails.

What data does not move over?

All content associated with your old ID does not get moved over. Content you created with your old ID gets disassociated with your account and lives on under a “Community Alum” byline.

Here’s a scenario that illustrates what this looks like.

For example, Developer Bob was employed at Home Depot and used a Community account with the email bob.lastname@homedepot.com, which had accumulated two years of activity, including questions, replies, and badges.

After moving to Lowes, Bob's new administrator created a Now Support account for him with the email bob.lastname@lowes.com. When Bob accessed Community while logged into Now Support, a new profile was automatically created using his Lowes email. Without realizing it, Bob used this new account and earned some badges by participating in discussions over the next month. Later, he noticed he was not using his original Community account.

Upon logging back into his initial account, Bob attempted to update his email from bob.lastname@homedepot.com to bob.lastname@lowes.com, leading to a conflict because the email was already associated with the newer Community profile. As a result, his account was temporarily blocked. He receives an automated email which explained he could update his email address, but the data linked to the newer Community profile would become inaccessible unless he first changes the email on the newer account, allowing for a smoother transition. If Bob agrees, the Community support team would proceed with the requested change.

What should I do if I want to keep my old content?

If you’re planning on changing your old email address and want access to your old content, we recommend saving a copy of your content (like articles, blogs, and accepted solutions) so you can republish it once you’ve changed your email. We do not recommend saving all your comments or questions.

Where can I change my email address?

When logged into a ServiceNow property, locate your account settings:

On Now Support, SN University, Partner Portal, MyNow, or Impact go to Universal Profile.

On ServiceNow.com or Community click here

Before you can save, you will see the following screen. You will need to accept the terms for the change to be complete: