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Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics. Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

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Unable to find component I deployed to instance

Ive developed a custom component using the snow cli. It works fine when trying 'snc ui-component develop'. And I get the following message when deploying the app with snc ui-component deploy:Deploying component to https://dev291938.service-now.com......

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Button "Discuss"

When I installed the "Omni-Experience Standard Feature Set" application it enabled the "Discuss" button on all tables, I would like to know how and where you disable/enable this button for one or several tables?

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Create A Virtual agent Topic- Failed during Validation

Hi Team,In ServiceNow university learning am doing, on-demand Course >Virtual Agent Implementation (Xanadu). in that > Create A Virtual agent Topic, am not able to complete it during validation getting Failed, I followed the lab guide also. Getting a...

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How to populate Sum/Avg/Max/Min value for specific List Column with configuration without any coding

Dear Community, Hope you are all doing great!! Did you know that without any code you can configure Aggregate functions for any List/Related Columns values ? In this article, we will see on it. Let's get started !! Requirement:- To populate Sum...

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Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

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Playbook template

Hi friends,I’m currently learning CSM and trying to create Playbooks. As per the guidance I received earlier, there should be a Playbook Template option, but I’m unable to find it. Could anyone please guide me on where to locate the Playbook option i...

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Customization in SAM plugins

I have been asked to check customization's in SAM plugins. Screenshots below.What are these customized files in SAM plugins? What are their implications? I need to find out who introduced these customization's. How do I find their backstory and shoul...

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Continual Improvement Management - Base value & Time series

Hi all, It is not clear to me how Base value, Percentage improvement, Target value work. I found that Base value is "Base value of the success measurement method when the target is set.":- Is it shown automatically? Because it is not in my case (e.g....

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Unable to capture Flow Designer flows in update set -- facing issue with flow version reference

I have my source instance where I had setup all my custom flows, custom subflows, custom actions and some custom tables and fields. However, I had recorded all of those in the Default Global update set. Later, I moved all the records in the default u...

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Survey Notification for task

Hi everyone,Is it possible to create survey notification for both sc_task and Incident in one survey. When I am trying to create for both, in trigger conditions I am giving table as task but its is not working for both, and how to send notification i...

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Resolved! Users are editing change start date and end date from Conflict calender

Hi All, Once the change is moved to Assess state, all the fields will be read only on the change form. But users are still be able to edit planned start and planned end dates from conflict calendar UI action button as shown below. How to restrict t...

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DataDog To Servicenow Integration

Hi , I have configured Datadog to servicenow integration following this document https://docs.datadoghq.com/integrations/servicenow/?tab=itomitsmintegration I am able to get incidents from data dog pushed into servicenow ,but as per document State c...

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Incident Management

Continual Improvement Management - Resources and Costs

Hi all, It's clear that CIM does not manage costs and resources for initiatives and if it is needed, then the initiative itself has to be converted into a demand. Anyway, initiative tasks are assigned to do some work (e.g. create new articles to redu...

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