ServiceNow Community

Can we disable or hide the "Resolve Time" and "Business Duration" field in incident?

Can we disable or hide the "Resolve Time" and "Business Duration" field in incident? What potential issues could this cause?The customer does not want this field to be visible while generating reports. Even though users can manually choose the fields...

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Add UI Action to Related List in Workspace

Contract (ast_contract) has a related list, Project team (u_m2m_project_team). I have a custom UI action which will call a UI page to add roles. This button appears in ast_contract. Instead I want to make it appear in the related list, Project tea...

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Assess Risk in SOW change form

Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...

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Configuring response sla only to the user whole location is UK

Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...

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Resolved! Is there any way to change the OOTB incident field type?

Hi everyone,There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When...

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How Business Duration Calculated in Incidents ,how this calculated?

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

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How to Hide UI action button on list view based on the State field

In servicenow I have created a table. In the table I created a button which will display on list Banner. I want to show that if in the list view record are in draft state. if any record's state is other than draft, that I should Hide the button from...

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List of all the plugins available for my Subscriptions in excel

Hi , Is there any article or a Documentation where i can download an excel of list of plugins for ITSM Pro, SAM&HAM pro , ITOM vibility and IRM?

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How to make search results to show exact entered keyword from Meta

I want to display self service catalog item if my keywords are selfservice/self service as mentioned in meta.But currently results are displayed even I enter service or self. I want exact keyword to show results.we are using contextual search

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Attachament file .eml and .msg not able to preview in csm workspace

Hi Team,In CSM workspace if we attached .eml and .msg file and in csm workspace in attachment if we want to preview it is not supporting only download option is there. But if we want to preview those 2 file type what are steps and if it is not possib...

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"Search global" is not working in while searching with keyword

Global Search functionality not working properly when searching on navigator view. When searching for cases related containing keywords alike : derusvlzsplh or any nodes in Global search on Home page no incidents are returned.The incidents which got ...

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Step-by-Step Guide to Configuring Email Account in PDI

1. Enable Email FunctionalityBy default, email sending and receiving are disabled in ServiceNow PDI.Navigate to System Mailboxes > Administration > Email Properties.Under the Email Sending section:Set Outbound Email to True.Under the Email Receiving ...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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CSM Configurable Workspace

"Business Service Status" widget do not show data when login user has no role

I'm currently build a system with a group of user with no role (so that they can access into portal only)But since the update in 05/2025, the widget updates code from "GlideRecord" into "GlideRecordSecure", which make user with no role can not access...

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Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

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