ServiceNow Community

Create Incident using closed interaction in SOW

Hi,Currently when an Interaction is closed, I want to Create Incident/Create Request through that closed interaction however when I am clicking on Create Incident/Create Request, its validating the mandatory fields and giving error 'The following man...

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How can I make only one specific report read‑only for end users?

Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...

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Seeking WSD Best Practices: Reviewing Top Community Queries & New Feature Improvements

Hi Community,I am currently working on optimizing our Workplace Service Delivery (WSD) instance and want to ensure we are leveraging the latest improvements while addressing common pain points.I’m looking for insights on two specific areas:Top Commun...

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How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on Incident Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where...

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LLM Topic Block not visible/available in NLU-based Virtual Agent Topic

Hi Community,I am encountering an issue while designing a workflow in Virtual Agent Designer.Scenario:I have created a Topic Block with the type LLM (Now Assist enabled).I am currently building a "standard" Topic that uses NLU as the discovery model....

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Natural Language Understanding (NLU)
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crm

what pluginns are need ed to get quote table in servicenow instamce

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Publish, Retire, and Republish buttons are not working on Service operation workspace.

Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...

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Resolved! Indicator Score not following breakdown

Hello Team, I have an indicator and a breakdown but indicator score is showing complete count and not following the filter applied by breakdown. For eg: I created a TopN metric using a Script and I used this script in breakdown source and I was able ...

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Populated the location based on country

I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...

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SNPI - Import CMDB Data - error

I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map.

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Use cases when I would like to update references between Asset and CI

Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...

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Location not being referenced from portal for appointment booking

Hi community,I have created a work order template (record producer) for which there are 3 variables - contact from user table, hospital name from account table and hospital location from location table. I am able to populate logged-in user's name, ac...

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Tokyo

How to make bold for one word in virtual agent greetings

Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...

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How to edit this this limit in "cases opened for user" in HR agent workspace

HiIn HR agent workspace there is a section/relationship( as attached screenshot) named "Cases opened for user(50)" which is set the limit to 50 in default even though opened for have more than 50 cases , we need to edit /increase the limit so that al...

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Need some help/idea for copying of assignment group field to new field "created by group"

Hi we have a req where new field "created by group" field should copy the value from "Assignment group"Here there are 2 cases1. if we are creating case from Record producer it should be " assignment group = created by group"so what process can be don...

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