ServiceNow Community

“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

Question

ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

Question

c

Does modifying the scoring criteria for risk assessment affect the previously completed risk assessments?

Question

How to Globally Set Default User Preference to Enable System Notifications?

I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...

Question

Dynamic fields not loading in Jira Update Issue action when Issue ID is passed dynamically

Hi All, I am using the Jira Spoke - Update Issue action inside the flow designer. When I manually enter a Jira issue Key(example ABC-123), the dynamic fields(Additional fields) load correctly.But when I pass the Issue ID dynamically from a previous s...

Question

My servicenow deveoper account is locked

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a l...

Question

We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)

Question

Auto-load emailed CSV File report into custom table(***) using Inbound action

Hi all,I had a requirement where business sends CSV file as an email attachment and I need to load that data into a custom table automatically. The emails will only come from a specific user profile: Praveen which Inbound emailThe report is sent as a...

Question

flow designer script

Hi All, I am getting two or more sysid via flow varible in the flow designer, I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...

Question

Assigned gropup in workflow

In a workflow, action inputs, fields is there a way to note the assignment group in a filter, column without having to open every workflow? If not here, where else can we view this information on. I an see this a list view for Assignment Rules but no...

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question

Is it possible to show additional information in the attachment card of

For Incidents I need to add addtional information in the entries of the attachment card. The information resides in the sys_attachment table and should be shown underneath the size e.g. Uploaded by: <sys_created_by". Can anybody describe what has to ...

Question

Link in Record Producer form

Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!

Question

Create custom Heatmap similar to Heatmap in Risk Workspace

What is the best possible way to create a custom heatmap similar to heatmap in Risk Workspace so that it is available in native dashboards?

Question

Make all fields editable in change record for particular group members when state is not closed.

I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...

Question