SERVICENOW AI PLATFORM FOR ANY  INDUSTRY WORKFLOWS AI DATA CLOUD SYSTEM INDUSTRY Put the ServiceNow advantage to work. One platform bringing any AI, any data, and any workflows together to power your business. Discover Platform Schedule Demo PUT AI TO WORK FOR PEOPLE Bring AI + Data + Workflows to every corner of your business with ServiceNow, the AI platform for business transformation. Watch Video (2:46) Explore AI Agents MEET THE CRM BUILT FOR THE AI ERA Let AI and automation transform experiences with ServiceNow CRM. Inspire loyalty, boost productivity, and grow revenue. Explore CRM View Gartner Report WATCH AI HIGHLIGHTS FROM KNOWLEDGE 2025 Knowledge offered amazing experiences and hands-on learning. Watch now to catch all the highlights and expand your AI skills. See Announcements Watch Highlights
85% of the Fortune 500® work with ServiceNow
The ServiceNow AI Platform
for business transformation Customers Employees IT CRM Finance and Supply Chain App Development Human Resources Risk and Security UNITE
AI
DATA
WORKFLOWS Bring intelligence to every corner of your business Any AI ServiceNow AI Agents autonomously take action on your behalf so you can focus on the work that matters. Power AI agents with our domain-specific models, your models, or any model. Explore AI Agents Watch AI Agents Any Data Power all your workflows, AI agents, and analytics with real-time data from any source on a single platform optimized for speed and scale. Unify Data Any Workflows Automate any process with AI-powered workflow generation. Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support. Automate Any Workflow IT Risk and Security Human Resources CRM App Development Finance and Supply Chain Run your enterprise IT on the ServiceNow AI Platform Bring your AI, data, and workflows together with automation for more efficient core IT functions. Explore IT Solutions IT Service Management IT Operations Management IT Asset Management Strategic Portfolio Management Double down on cyber security and reduce risk With the ServiceNow AI Platform risk and security teams are more agile and collaborative, minimizing evolving threats. Improve Security Security Operations Risk Management Empower employees with ServiceNow AI Agents AI-driven self-service frees employees to get answers, navigate work life, grow careers, and take action faster. Reimagine HR Services AI Agents HR Service Delivery Talent Development Workplace Service Delivery Transform customer and agent experiences with AI Service, sell and deliver with the ServiceNow AI Platform. Accelerate self-service, boost agent and technician productivity and improve resolution time. Learn More Customer Service Management Field Service Management Sales and Order Management Build smarter apps with AI-powered workflows  Create intelligent apps with ServiceNow AI Agents that reason, plan, and act on your behalf. Create Smarter Apps AI Agents App Engine Integration Hub Workflow Data Fabric Deliver core business services, using AI to eliminate manual work ServiceNow AI Platform makes processes easier to follow, helping finance and procurement make better, faster decisions. Learn More Sourcing and Procurement Operations Accounts Payable Operations Supplier Lifecycle Operations Explore Solutions Skip UNITE
AI
DATA
WORKFLOWS
One platform, any industry Automotive Banking Consumer Packaged Goods Government Healthcare Insurance Life Sciences Nonprofit Retail Technology Telecom
When our customers work, the world works See All Customer Stories 30K hours saved every year Video CTA Watch Video Learn More 3M customer support calls deflected annually
 Video CTA Watch Video Learn More 72% of issues identified and addressed proactively Video CTA Watch Video Learn More 48K employees successfully onboarded in one day Video CTA Watch Video 10% improvement in internal IT Service Desk deflection rate Video CTA Watch Video Learn More
Recognition from trusted industry experts Ranked #1 in market share in IT Operations 2023 A Consecutive Leader 5X Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms A Leader in 3 Gartner® Magic Quadrant™ Reports A Leader in 9 Forrester Wave™ Reports Q1 2025, Q1, Q2, Q4 2024, and Q4 2023
Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024
Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, 16 October 2024
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023
The Forrester Wave™: Digital Process Automation, Q4 2023
The Forrester Wave™: Enterprise Service Management, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
See Disclaimers
Latest insights
and innovations View Blogs Report AI Maturity Index 2025 Our latest research study shows how AI pacesetters are transforming their organizations and capturing ROI. Video CTA Read Report BLOG Smart Cities use AI to get even smarter Video CTA Read Report BLOG ServiceNow a Leader in the Gartner® Magic Quadrant™ for CRM Customer Engagement Center 2024 Video CTA Read Blog Blog Unlock exponential productivity and stay in control with ServiceNow AI Agents Video CTA Read Blog
Let‘s get to work See how we can put AI to work for your people. Contact us Talk to a ServiceNow expert and see how a single platform can solve your most pressing needs. Join the community Learn, share, and connect with people doing work that matters on the ServiceNow AI Platform. Find a partner Realize even more value with a ServiceNow partner—Resellers, Service Providers, Implementation partners and more. Explore demos Get hands-on with the ServiceNow AI Platform. Explore demo options for everyone, at every skill level.
Contact Demo